Hope Arigwe
@hopearigwe
Customer-focused virtual assistant driving exceptional support and efficient administrative operations.
What I'm looking for
I am a customer-focused virtual assistant with a strong background in customer service and administrative support. I combine CRM proficiency with clear communication to resolve issues and deliver personalized experiences.
As a remote freelancer and former team member at BeeHiveMediaTeam, I handled high-volume outreach, initiated 150+ outbound calls daily, scheduled qualified appointments, and contributed to script and outreach optimization.
My administrative strengths include calendar and email management, data entry with record accuracy, document preparation, and office organization from prior experience as a secretary.
I am committed to driving business growth through empathetic problem-solving, relationship-building, and efficient use of tools like Microsoft Office, Google Workspace, Slack, Teams, Calendly, and CRM platforms.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Freelancer
Dec 2023 - Present (2 years)
Provide remote customer service and administrative virtual assistant support, handling inquiries via email, phone, and live chat while managing schedules and client onboarding to ensure smooth customer experiences.
Outbound Call Specialist
BeeHive Media Team
Jan 2022 - Nov 2023 (1 year 10 months)
Conducted 150+ outbound calls daily to generate interest, qualify prospects, schedule appointments, and follow up on warm leads, contributing to outreach optimization and script improvements.
Secretary
Salam and Partners Estate Surveyors and Valuers
Jan 2020 - Dec 2020 (11 months)
Managed office documentation, filing, typing, and office organization to support firm operations and evaluation processes.
Education
Degrees, certifications, and relevant coursework
Saint Monica University
Bachelor of Science, Economics
2016 - 2019
Completed a Bachelor of Science in Economics with coursework in economic theory and quantitative analysis.
Zion Computer Concept
Diploma, Information Technology
2012 - 2013
Completed a diploma program in Information Technology covering practical IT skills and foundational computing concepts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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