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Hope Arigwe

@hopearigwe

Customer-focused virtual assistant driving exceptional support and efficient administrative operations.

Nigeria
Message

What I'm looking for

I seek remote full-time or contract roles where I can provide empathetic customer support, streamline admin workflows, and contribute to customer retention and growth.

I am a customer-focused virtual assistant with a strong background in customer service and administrative support. I combine CRM proficiency with clear communication to resolve issues and deliver personalized experiences.

As a remote freelancer and former team member at BeeHiveMediaTeam, I handled high-volume outreach, initiated 150+ outbound calls daily, scheduled qualified appointments, and contributed to script and outreach optimization.

My administrative strengths include calendar and email management, data entry with record accuracy, document preparation, and office organization from prior experience as a secretary.

I am committed to driving business growth through empathetic problem-solving, relationship-building, and efficient use of tools like Microsoft Office, Google Workspace, Slack, Teams, Calendly, and CRM platforms.

Experience

Work history, roles, and key accomplishments

SV

Secretary

Salam and Partners Estate Surveyors and Valuers

Jan 2020 - Dec 2020 (11 months)

Managed office documentation, filing, typing, and office organization to support firm operations and evaluation processes.

Education

Degrees, certifications, and relevant coursework

SU

Saint Monica University

Bachelor of Science, Economics

2016 - 2019

Completed a Bachelor of Science in Economics with coursework in economic theory and quantitative analysis.

ZC

Zion Computer Concept

Diploma, Information Technology

2012 - 2013

Completed a diploma program in Information Technology covering practical IT skills and foundational computing concepts.

Tech stack

Software and tools used professionally

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Hope Arigwe - Customer Service Representative - Freelancer | Himalayas