Looking for a job

Jessy Human

@jessyhuman

Message

Customer Support Specialist at Natera, maintaining sensitive customer data accurately and in compliance with HIPAA.

United States

Message

At Natera, I entered and maintained sensitive customer data using proprietary systems, preserving confidentiality and data integrity while following HIPAA requirements.

At Expedia, I handled executive-level customer complaint cases and legal research requests, earning 100% Quality Assurance scores on the requests.

At eBay Inc., I supported VIP and Merchant sellers with listings, invoices, inventory, and platform access, and trained new employees.

At Volt Workforce Solutions at Apple, I provided Tier 2 technical support for Apple devices and accounts, maintaining over a 98% CSAT.

Experience

Work history, roles, and key accomplishments

Connect Expert / Data Entry Specialist

Natera

Apr 2023 - Jan 2026 (2 years 9 months)

Entered and maintained sensitive customer data with exceptional accuracy using proprietary systems. Ensured compliance with HIPAA regulations and company data protection policies.

Data Entry HIPAA compliance Data Accuracy Confidentiality Collaboration Operational Efficiency Productivity Quality Assurance

Executive Customer Relations Specialist

Expedia

Mar 2022 - Jan 2023 (10 months)

Managed up to 12 executive-level customer complaint cases simultaneously while consistently exceeding performance metrics. Completed approximately eight legal research requests weekly with 100% Quality Assurance scores.

Client Relations Case Management Legal Research Quality Assurance Outlook Jira Slack Cross Functional Collaboration Communication Skills Escalation Resolution

Commercial Insurance Sales Representative

Progressive

Mar 2021 - Feb 2022 (11 months)

Built and maintained relationships with business owners, clients, and insurance partners. Issued Certificates of Insurance and processed policy updates accurately.

Sales Customer Relationship Management Insurance Policy Processing Customer Retention Needs Assessment

MSO / Premium Services Support

eBay Inc.

Feb 2018 - Dec 2020 (2 years 10 months)

Delivered premium support to VIP and Merchant sellers. Assisted customers with listing creation, invoice reviews, and inventory management.

Premium Support VIP Support listing management Invoice Review Inventory Management Technical Support Training Team Building Customer Satisfaction

Virtual Setup Specialist

Volt Workforce Solutions at Apple

Jul 2017 - Dec 2017 (5 months)

Guided customers through setup and features of Apple Watch, iPhone, iPad, and other Apple devices via phone, chat, and video support. Built rapport with customers to provide personalized onboarding experiences.

Apple Products Customer Onboarding Technical Support Communication Skills Rapport Building

AMR T2 Mac+ Phone Advisor

Volt Workforce Solutions at Apple

May 2016 - Mar 2017 (10 months)

Provided Tier 2 technical support for Mac, iPhone, iPad, iPod, Apple Watch, Apple ID, and iCloud. Assisted Windows and Android users with cross-platform technical issues.

Tier 2 Support Apple Products Technical Troubleshooting Multi platform Support Customer Service CSAT