Nicholas Goode
@nicholasgoode
I resolve customer, insurance, and technical support needs accurately across fast-paced remote and travel environments.
United StatesWhat I'm looking for
I'm currently supporting Assurant's mortgage-industry clients, including PNC, UWM, and CrossCountry, by tracking insurance coverage, obtaining policy details, and resolving coverage discrepancies.
Previously, I supported Apple customers at Transcom with technical troubleshooting, billing concerns, product retention, and clear step-by-step guidance for iOS, macOS, and Apple hardware and software.
My experience as a Spirit Airlines Flight Attendant strengthened my ability to deliver calm, high-quality service, enforce safety procedures, and support customers in high-pressure environments.
Experience
Work history, roles, and key accomplishments
Track and verify insurance coverage for clients in the mortgage industry including PNC, UWM and CrossCountry. Contact insurance agents to obtain policy details and resolve discrepancies in coverage.
Education
Degrees, certifications, and relevant coursework
St. George's College
High School Diploma, Business
2011 - 2015
Studied Principles of Business, Principles of Accounts, and Office Administration at St. George's College in Kingston, Jamaica.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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