Heather Santiago
@heathersantiago
I manage high-volume insurance, technical support, and multi-state data operations.
United StatesWhat I'm looking for
I've managed complex auto, renters, and property insurance policies across 33 states for TTEC's USAA Insurance Project, maintaining accurate documentation, licensing credentials, and continuing education records.
At Teleperformance USA's Ancestry Project, I tracked escalated cases for web development, supported subscription accounts, and audited DNA and family tree records for data accuracy.
Previously, I provided Tier II AppleCare technical support through Conduent/Xerox, troubleshooting macOS, iOS, software, and cloud security issues while maintaining secure customer records and detailed digital logs.
Experience
Work history, roles, and key accomplishments
Authored, modified, and processed complex auto, renters, and property insurance policies across 33 states. Managed licensing credentials and continuing education logs for multiple state jurisdictions.
Monitored, organized, and tracked high-priority escalated cases for the web development team. Balanced technical troubleshooting, subscription account adjustments, and family tree data integration.
Handled customer database management and ensured sensitive data records were meticulously detailed and secure. Managed high-volume email correspondence and resolved advanced software and cloud security issues.
Education
Degrees, certifications, and relevant coursework
Oklahoma State University-Oklahoma City
Associate Degree
Completed 19 credit hours toward an Associate Degree.
State of Oklahoma
Clerical Level 3 Certification, Clerical
Earned the Clerical Level 3 Certification from the State of Oklahoma.
University of Central Oklahoma
Associate Degree
Completed 19 credit hours toward an Associate Degree.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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