Looking for a job

Jessica Villa

@jessicavilla

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I lead high-volume operations, develop teams, and improve customer experiences through coaching and accountability.

United States

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What I'm looking for

I'm seeking a remote operations or client-driven experience role that supports personal and professional growth, advancement, and people-first leadership.

At Dutch Bros, I've progressed into a management role leading team development, daily operations, customer experience, and business performance in a fast-paced, high-volume environment.

I coach emerging leaders and crew members through clear expectations, goal setting, consistent feedback, and accountability. I use customer reviews, business reports, operational metrics, POS systems, and scheduling tools to identify trends, solve challenges, and improve guest experience, speed, quality, and team performance.

My earlier service experience at Olive Garden and Red Robin strengthened my hospitality, communication, teamwork, conflict-resolution, and problem-solving skills. I'm bilingual in English and Spanish and bring a people-first approach to building confident teams and future leaders.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Dutch Bros

Jan 2017 - Present (9 years 8 months)

Leads and develops a high-performing team in a fast-paced, customer-focused environment, overseeing daily operations, customer experience, and business performance. Coaches and develops leaders and crew members through consistent feedback, goal setting, and accountability.