Juanyae Jackson

I am a people-first leader and operations strategist with nearly a decade of experience aligning frontline execution with high-level business goals. I specialize in building high-performing cultures, leveraging data to drive sales growth, and navigating technical ecosystems to deliver seamless customer solutions.

At T-Mobile I orchestrated call center operations, led technical troubleshooting efforts, and managed the full talent lifecycle from recruitment through long-term mentorship, while serving as the lead for customer de-escalation and community initiatives. Previously, as a General Manager and FOH Manager, I directed store operations, inventory and payroll, analyzed P&L, and delivered consistent guest experience excellence.

I bring strong expertise in leadership, CRM and call center metrics, Microsoft Office, P&L analysis, inventory management and risk mitigation. I am motivated to create inclusive teams, improve operational performance, and translate front-line insights into measurable business outcomes.