Open to opportunities

Kevin Castillo

@kevincastillo3

Message

I lead high-volume hospitality operations, build teams, and improve customer experiences.

United States

Message

What I'm looking for

I'm looking for a long-term leadership opportunity where I can strengthen teams, improve processes, build effective training, and deliver high-quality customer experiences in a people-first, hospitality-focused environment.

At Dulce USC Village, I direct daily operations for a high-volume café generating approximately $5 million in annual revenue. I lead, coach, and develop up to 42 employees while managing scheduling, payroll, vendor relationships, inventory, onboarding, and customer service recovery.

Across nine years in operations, including Starbucks, I've built training processes, supported seasonal launches, and used operational data to improve efficiency. I keep hospitality at the forefront and aim to leave every team, process, and organization stronger than I found it.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Dulce USC Village

Nov 2017 - Present (8 years 10 months)

Direct daily operations for a high-volume café generating approximately $5 million in annual revenue. Lead, coach, and develop a workforce of up to 42 employees, overseeing scheduling, onboarding, performance management, and employee engagement.