Open to opportunities

Jessica User

@jessicauser9

Message

Energetic self-starter with strong work ethics and creativity.

United States

Message

What I'm looking for

I am looking for a role that values creativity and offers opportunities for growth while allowing me to leverage my strong communication and leadership skills.

I am an energetic self-starter who thrives in both independent and team environments. My strong work ethics enable me to build long-term relationships, and I maintain a positive attitude even in changing circumstances. I am curious and eager to explore questions, transforming ideas into practical opportunities.

With extensive experience in transcription and retail management, I have honed my skills in communication, critical thinking, and customer service. I have successfully managed teams, organized community events, and adapted quickly to new technologies. My background in merchandising and operations has equipped me with the ability to handle various tasks efficiently, ensuring a seamless experience for both customers and colleagues.

Experience

Work history, roles, and key accomplishments

Freelance Transcription

3PlayMedia.com

Feb 2022 - Nov 2023 (1 year 9 months)

Accurately transcribed audio and video recordings, including podcasts, college courses, and documentaries, into written documents. Provided timestamps for closed captioning and researched key terms for accurate spelling and formatting.

Transcription Data Entry Medical Terminology Closed Captioning Research Time Management Client Communication

Merchandising Manager/Ops Manager/Assistant Store Manager/LPOS

Michaels Craft Store

Jun 2021 - Feb 2022 (8 months)

Managed daily store operations, including merchandising, inventory, and customer service. Led a team through retail processes, updated displays, and coordinated with inventory trucks and other store locations.

Merchandising Inventory Management Customer Service Team Leadership Retail Operations Scheduling Training Loss Prevention Conflict Resolution

Sales Associate/Management

Eye On Company

Jun 2014 - Jan 2017 (2 years 7 months)

Assisted customers with merchandise, answered product-related questions, and ensured displays were clean and organized. Managed inventory, issued warranties, and maintained a professional demeanor to engage customers.

Sales Customer Service Inventory Management Product Knowledge Merchandising Warranty Management Communication Conflict Resolution Team Collaboration

Sales Associate - Management

Genesco

Feb 2011 - Nov 2013 (2 years 9 months)

Managed scheduling and payroll, ensured merchandise displays were organized, and maintained updated product knowledge. Achieved strict sales quotas and trained new employees on company policies and daily operations.

Sales Payroll Scheduling Merchandising Product Knowledge Sales Quota Auditing Customer Engagement Team Leadership

Night Receptionist

Michigan State University

Oct 2009 - Feb 2011 (1 year 4 months)

Ensured security by locking dorm buildings and performing hourly patrol rounds. Checked student IDs, handled inebriated individuals, and maintained cleanliness of the front desk and entrance.

Security Patrol Emergency Response Record keeping Conflict Resolution Customer Service Communication Facility Management Safety Procedures

Education

Degrees, certifications, and relevant coursework

Central Michigan University

Certification, Peer Support Specialist Training and Certification

2025 -

Completed 40 credit hours of training to become a Peer Support Specialist. Achieved an average score of 100% in all coursework.

Michigan State University

No Degree, Media Arts and Technology

2009 - 2011

Undertook coursework in Media Arts and Technology, focusing on photography and videography. Also completed journalism courses during this period.

Atlanta Jr/Sr High

High School Diploma, General Studies

2005 - 2009

Graduated with honors, achieving a GPA of 3.88. Participated in various extracurricular activities including National Honor Society, Student Council, and varsity track.