Jessica Tolentin
@jessicatolentin
Business development associate focused on driving sales success.
What I'm looking for
As a dedicated Business Development Associate at Infinit-O Philippines Inc., I excel in preparing and delivering compelling sales presentations that resonate with clients. My role involves liaising with various departments to ensure seamless communication and collaboration, ultimately contributing to the success of our sales initiatives. I pride myself on my ability to maintain accurate records in our CRM, utilizing tools like SAP to build comprehensive customer profiles and manage sensitive data efficiently.
Previously, I served as a Customer Service Professional II at Manulife Data Services Inc., where I honed my skills in providing exceptional customer service. I handled inquiries and escalated calls with attentiveness and patience, ensuring that customers received thorough information regarding their accounts and investments. My experience in customer care has equipped me with strong analytical and problem-solving skills, making me adept at managing high volumes of calls and emails while maintaining a positive customer experience.
Experience
Work history, roles, and key accomplishments
Business Development Associate
Infinit-O Philippines Inc.
Jul 2024 - Present (1 year)
Responsible for preparing and delivering sales presentations, liaising with departments, and maintaining accurate records in CRM systems. Focused on building customer profiles and managing sensitive data.
Customer Service Professional II
Manulife Data Services Inc.
Sep 2018 - Mar 2023 (4 years 6 months)
Handled customer inquiries and escalated calls, providing excellent service and assisting customers with account management and updates.
Customer Care Specialist
Concentrix
Provided customer support by managing inquiries, updating accounts, and processing data entry tasks while ensuring timely communication and reporting.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University
Bachelor of Science, Business Administration
2015 - 2017
Studied Business Administration with a major in Marketing, gaining knowledge in marketing management and business operations.
Our Lady of Fatima University
Bachelor of Science, Business Administration
2010 - 2014
Completed a Bachelor of Science in Business Administration with a major in Marketing, focusing on management principles and marketing strategies.
Availability
Location
Authorized to work in
Job categories
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