Marion Jill Mina
@marionjillmina
Dedicated team player with 7 years of BPO experience.
What I'm looking for
As a seasoned professional with 7 years of experience in the Business Process Outsourcing (BPO) industry, I have honed my technical and administrative skills, proficiently utilizing Microsoft Excel, Word, PowerPoint, SAP, Salesforce, and Salesforce Analytics. I excel in managing multiple projects simultaneously, demonstrating excellent time management, initiative, and effective communication skills.
My ability to work under pressure, coupled with strong decision-making, analytical, and critical thinking capabilities, enables me to tackle challenges head-on. I am a dedicated team player who values the importance of providing and receiving constructive feedback to foster continuous improvement for myself, my team, and the overall company.
I am seeking an opportunity to join a dynamic team and company where I can further develop my skills and contribute to achieving organizational goals.
Experience
Work history, roles, and key accomplishments
Senior Customer Sales Associate
Chevron Holdings Inc.
Jan 2020 - Jan 2023 (3 years)
Handled customer queries via email, case management systems, and occasional phone calls, ensuring a smooth and efficient customer service experience.
Back Office Support
Chevron Holdings Inc.
Jun 2016 - Jan 2020 (3 years 7 months)
Handled invoice corrections, processed limited rebates, and managed any additional credits or debits required for customers.
Developmental Subject Matter Expert
Far Eastern University
Sep 2011 - Dec 2016 (5 years 3 months)
Served as an expert on all account support processes, handled first-level escalations and assisted agents with complex issues, ensuring effective coordination with other teams.
Intern
Eventscape Manila
Apr 2016 - Jun 2016 (2 months)
Assisted the event lead in various events, overseeing tasks from setup to teardown.
Education
Degrees, certifications, and relevant coursework
St. Paul University
Bachelor of Arts, Communication
2013 - 2017
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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