Open to opportunities

Jessica Toland

@jessicatoland

Message

I am a Certified Leave Management Specialist delivering bilingual absence, benefits, and compliance expertise.

United States

Message

What I'm looking for

I seek an HR role focused on leave and benefits administration where I can use my CLMS expertise, bilingual communication, and process-improvement skills to improve compliance, employee support, and retention in a collaborative environment.

I am a Certified Leave Management Specialist and Human Resources Benefits Specialist with more than three years' experience administering leave of absence and benefits programs while ensuring compliance with federal and state laws including FMLA and ADA. I develop benefit communications and bilingual employee resources, engineer reports and metrics for leave and benefits, and administer COBRA audits, premium arrears tracking, and the ADA interactive process.

I train managers and employees nationwide on leave responsibilities, host new hire orientations, manage full-cycle hiring, and serve as a Spanish-language presenter and interpreter to increase employee engagement and retention. I am results-oriented, focused on process improvement and compliance, and hold a DMEC CLMS certification to support disability and leave management best practices.

Experience

Work history, roles, and key accomplishments

Current

Human Resources Benefits Specialist

Current

Denali

Jan 2022 - Present (3 years 8 months)

Managed leave of absence and benefits administration nationwide, developed bilingual HR resources, and trained managers to ensure compliance with FMLA, ADA, and company policy while improving employee engagement and retention.

Leave Management Benefits Administration FMLA ADA COBRA ADP Workforce Compliance Reporting

Lead Bartender/Manager

Front Street Grill

Jan 2018 - Jan 2024 (6 years)

Oversaw daily front-of-house operations including weekly scheduling, recruitment and training, and nightly cash reconciliation to maintain service quality and accurate financial handling.

Customer Service Staff Training Scheduling Leadership Inventory Management

Supervisor/Trainer/Waitress

Brown's Restaurant

Jan 2011 - Jan 2018 (7 years)

Supervised and trained new staff, managed cash transactions and customer service, and represented the restaurant at local events to strengthen community engagement.

Customer Service Staff Training Scheduling Community Engagement Conflict Resolution Multitasking

Executive Administrative Assistant

Johnson's Investment

Jan 2011 - Jan 2014 (3 years)

Prepared reports and presentations, managed correspondence and records, and supported executives through research, document preparation, and office organization.