Jessica Rozario

As a Freelance Architectural Technician, I created technical drawings and 3D models for various projects, including a restoration of a grade listed building. I managed client relationships and ensured high-quality deliverables while meeting deadlines.

As a Customer Operations Specialist at Packfleet, I enhanced customer experience by managing communications through various channels, resolving issues, and collaborating with tech teams to improve systems. My role involved taking initiative on projects and fostering positive relationships with merchants to ensure satisfaction.

In my role as Operations Executive at Kitt, I worked closely with facilities teams to ensure high-quality maintenance services for clients. I managed scheduling, invoicing, and communication between teams to enhance operational efficiency and client satisfaction.

During my time as Front of House at Utter Waffle, I honed my customer service skills in a high-pressure environment, ensuring a positive experience for guests and managing bookings and payments efficiently.

At LMB Group, I was responsible for creating technical drawings and managing client expectations. This role enhanced my attention to detail and ability to deliver high-quality work under tight deadlines.

As a Personal Assistant, I provided empathetic support to families during challenging times, managing daily tasks and ensuring a safe and supportive environment. This role developed my interpersonal skills and ability to handle sensitive situations.

Working as a waitress at Kehinde Ibrahim Catering, I developed my customer service skills while managing events for large groups. I learned to work efficiently under pressure and ensure guest satisfaction.

Studied Architecture, focusing on the principles of design, technical drawing, and project management. Developed skills in creating detailed architectural plans and 3D models, while also learning to consider customer experience in design.