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Joshua Adepoju

@joshuaadepoju

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Dynamic Customer Service Team Lead with over 7 years of experience.

United Kingdom

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dynamic Customer Service Team Lead with over 7 years of experience in customer relations and operations. My expertise lies in cultivating strong customer relationships, delivering exceptional service, and aligning team goals with organizational objectives. I have a proven track record of enhancing customer service processes and maintaining accurate CRM records, which has significantly contributed to customer satisfaction and operational excellence.

Throughout my career, I have held various roles that have honed my skills in customer service and team leadership. As a Brand Ambassador at N2O, I successfully cultivated strong relationships with customers, motivated teams, and coordinated promotional activities for new product launches. My role as a Customer Operations Administrator further solidified my commitment to delivering exceptional service and ensuring the accuracy of customer records. I am now ready to leverage my unique skills to elevate customer satisfaction in future roles.

Experience

Work history, roles, and key accomplishments

Customers Operations Administrator

Constellations UK

Nov 2024 - Feb 2025 (3 months)

Responded promptly to customer inquiries via phone, email, and other channels, ensuring efficient resolution. Delivered exceptional customer service consistently, resulting in high levels of customer satisfaction.

Customer Service CRM Systems Customer Satisfaction

Brand Ambassador

N2O

Nov 2024 - Feb 2025 (3 months)

Cultivated strong relationships with customers to enhance satisfaction and loyalty. Coordinated promotional activities for the successful launch of new products and services.

Customer Relationship Management Promotional Activities Team Leadership Customer Satisfaction Product Launch

Customer Service Representative

Brit Properties Nig Ltd

Feb 2015 - Dec 2018 (3 years 10 months)

Managed customer inquiries with professionalism and efficiency, leading to enhanced service outcomes. Significantly contributed to the optimisation of customer service processes, enhancing team performance.

Customer Service Process Optimization Team Collaboration Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

BPP University

M.Sc., Management

2024 -

Currently pursuing a Master of Science in Management, focusing on advanced business strategies and leadership principles. Developing expertise in various aspects of organizational management and operational excellence.

University of Ilorin

B.Sc., Sociology

2011 - 2015

Completed a Bachelor of Science in Sociology, gaining a deep understanding of societal structures, human behavior, and social dynamics. Developed strong analytical and research skills through coursework and projects.

Chapel Secondary School

Secondary School Leaving Certificate, General Studies

2003 - 2009

Obtained the Secondary School Leaving Certificate, completing foundational studies across various subjects. Developed essential academic skills and prepared for higher education.