Chiamaka Ahaneku
@chiamakaahaneku
Purpose-driven operations professional focused on customer satisfaction.
United KingdomWhat I'm looking for
I am a purpose-driven operations and customer service professional with broad experience across logistics, hospitality, banking sales, and administrative roles. I have a track record of improving customer satisfaction, maintaining accurate inventory and records, supporting efficient delivery and packaging operations, and delivering front-desk and clerical excellence.
I hold postgraduate study in Human Resources Management and Project Management Technology, and I bring strong communication, time management, IT and administrative skills to help organizations increase productivity and service quality. I am target-driven, collaborative, and enthusiastic about learning and achieving measurable results.
Experience
Work history, roles, and key accomplishments
Returns Processor
ID Logistics
Jan 2023 - Present (2 years 9 months)
Process returned garments including scanning, labelling and data entry while maintaining inventory records and supporting loading/delivery to meet and exceed productivity targets and customer satisfaction.
RBBreakfast Hostess
Radisson Blu
Jan 2022 - Dec 2023 (1 year 11 months)
Welcomed guests and coordinated with kitchen and service teams to deliver prompt, high-quality breakfast service and maintain venue standards to enhance customer experience.
Receptionist / Customer Service Advisor
Despec Global Ventures Ltd.
Jan 2018 - Dec 2022 (4 years 11 months)
Managed front-desk operations, electronic records, travel logistics and customer queries while promoting customer-centered strategies and sales programs to improve satisfaction and boost turnover.
Sales Executive
Union Bank Plc
Jan 2017 - Dec 2018 (1 year 11 months)
Managed client portfolios, developed and executed sales strategies, generated leads and maintained trusted client relationships to achieve sales targets.
Education
Degrees, certifications, and relevant coursework
LULiverpool John Moores University
Master of Science, Human Resources Management
2023 -
Activities and societies: HR Management Concept by Gregg learning Certificate of Completion
MSc Human Resources Management studies including completion of HR Management concepts and related coursework.
Federal University of Technology, Owerri
Master of Science, Project Management Technology
2020 - 2023
Completed MSc in Project Management Technology with coursework and project-focused studies.
Unknown
Certificate, Food Hygiene
2022 - 2022
Completed Level 2 Food Hygiene training and received certification.
Unknown
Diploma, Data Processing
2013 - 2013
Completed a Diploma in Data Processing during 2013.
Unknown
Certification, Project Management
2013 - 2013
Obtained International Project Management Professionals (IPMP) certification in 2013.
Federal University of Technology, Owerri
Postgraduate Diploma, Project Management Technology
2012 - 2014
Completed Postgraduate Diploma in Project Management Technology covering advanced project management topics.
Unknown
Certificate, Networking
2012 - 2012
Completed Cisco CCNA certification coursework in 2012.
Federal University of Technology, Minna
Bachelor of Science, Project Management Technology
2006 - 2012
Completed Bachelor of Science in Project Management Technology with academic and practical project components.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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