@jessicapalasciano
I streamline patient scheduling, registration, and insurance access across high-volume NYU Langone gastroenterology practices.
United StatesI’m looking for a patient access, patient coordinator, and healthcare administration role where I can use Epic, scheduling, registration, and insurance verification skills to help patients navigate care and support efficient clinical workflows.
I am also open to working outside of healthcare like a rehabilitation facility or school
At NYU Langone Health, I coordinate patient intake, appointment scheduling, registration, and insurance verification for pediatric and adult gastroenterology services. I use Epic to support families, physicians, and clinical teams while maintaining accurate, HIPAA-compliant records.
I’ve verified eligibility and benefits for 200+ patients weekly, scheduled colonoscopies, endoscopies, and breath testing, and coordinated prior authorizations and pre-certifications. I’m focused on resolving patient and physician requests clearly and efficiently while making complex healthcare services easier to navigate.
Work history, roles, and key accomplishments
Serve as primary point of contact between families, insurance carriers, and physicians, using Epic to gather and verify demographic and insurance information. Schedule appointments, manage high volume of calls, and maintain HIPAA-compliant documentation.
- Scheduled procedures including colonoscopy, endoscopy, and breath testing coordinating directly with insurance carriers and physicians
● Verified insurance eligibility, benefits, and registration data in Epic for 200+ patients weekly
● Determined and communicated patient liability, coverage details, and appointment logistics, maintaining patience and professionalism under pressure
Family Residences and Essential Enterprises
Jun 2022 - Feb 2023 (8 months)
Served as a consistent point of contact and advocate for a caseload of 6–8 individuals with intellectual and developmental disabilities, coordinating support and services. Prepared and tracked Individualized Action Plans every three months, setting and monitoring measurable goals, and communicated regularly with interdisciplinary teams.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Psychology
Grade: 3.58
Activities and societies: Minor in Deaf Studies
Bachelor of Arts in Psychology with a minor in Deaf Studies, graduated with a GPA of 3.58.
Software and tools used professionally
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