Frankie Dennison

I've supported patients, providers, and clinical teams across Neura Health, Memorial Sloan Kettering Cancer Center, Spring Health, and NYU Langone Health.

At Neura Health, I coordinate provider credentialing and enrollment, verify licensure and CAQH profiles, and support insurance eligibility, billing inquiries, EOBs, payments, and refunds.

I process end-to-end release-of-information requests for patients, attorneys, insurers, and government agencies while maintaining compliant medical record fulfillment. I achieved a 94.3% first-contact resolution rate across 25,600+ patient conversations in the past year.

I bring ten-plus years of remote healthcare operations experience across ROI, PHI privacy, authorization validation, chart auditing, and secure records transmission.

At Memorial Sloan Kettering, I coordinated services, triaged patients and calls, maintained accurate records, trained staff, and protected confidential patient information.

I've also managed member and provider support at Spring Health and coordinated appointments, authorizations, scheduling, and departmental records at NYU Langone Health.