Open to opportunities

Nympha Ilaya

@nymphailaya

Message

Experienced customer service and medical records professional skilled in CRM and administration.

Nigeria

Message

What I'm looking for

I seek a remote customer service or administrative role where I can use CRM tools, manage inquiries, schedule appointments, maintain accurate records, and contribute to a collaborative, client-focused team.

I am a client-focused customer service and administrative professional with hands-on experience using CRM tools like Zendesk and HubSpot, Zapier integrations, appointment scheduling, and email management. I have a background in medical records management, having served in unit head roles handling filing, patient registration, documentation, and ensuring confidentiality and compliance.

I combine strong communication, data-entry, and problem-solving skills with practical training in medical billing & coding, Microsoft Office, and field data collection. I thrive in team settings, support remote workflows, and deliver reliable administrative and customer-facing support that improves client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Digital Witch Support

Jan 2026 - Present (2 months)

Provide remote customer support using Zendesk, HubSpot and Loom; integrate Zapier workflows connecting WhatsApp, Google Drive, Monday.com and Slack, and handle appointment scheduling and outreach via cold and warm calls.

Zendesk HubSpot Zapier Cold Calling Appointments Google Workspace

Medical Record Officer

Society for Family Health

Mar 2020 - Dec 2024 (4 years 9 months)

Managed medical records operations including file opening, allocation of hospital numbers, retrieval and proper filing of case notes, telephone triage and appointment outreach, ensuring documentation accuracy and confidentiality.

Medical Records Patient Registration File Management Telephone Triage Appointments Documentation Confidentiality Customer Service

Health Information Officer

Federal Medical Centre, Asaba

Jul 2017 - Aug 2017 (1 month)

Supported patient registration and filing, used kardex and number-bank procedures to book appointments and assign hospital numbers, and assisted NHIS workflow and disease coding processes during a short-term placement.

Patient Registration Kardex Hospital Numbering NHIS Processes Medical Coding Records Management Administrative Support