Lulama Lennox Bartman
@lulamalennoxbartman
I improve customer service quality, compliance, and accurate administration across customer support operations.
South AfricaWhat I'm looking for
I'm currently assessing customer interactions at The Foschini Group to ensure agents follow procedures, scripts, policies, and compliance requirements. I review calls, emails, and chats in Callbi, analyse performance metrics, and support improvement plans for underperforming agents.
Previously, I spent over four years as a Customer Service Administrator at The Foschini Group, resolving customer queries across phone, email, and online channels. I maintained accurate customer records, completed data capturing and reporting, and worked with stores and departments to resolve issues.
My earlier experience includes supporting Monzo UK customers at Teleperformance and maintaining accurate, searchable records at Metrofile. I bring customer support, quality assurance, confidentiality, data accuracy, and CRM system experience to every role.
Experience
Work history, roles, and key accomplishments
Quality Assessor
The Foschini Group
Feb 2026 - Present (7 months)
Assess whether agents follow correct procedures, policies, scripts, and compliance requirements. Review calls, emails, chats, and other customer interactions on Callbi system for quality and accuracy.
Customer Service Administrator
The Foschini Group
Aug 2021 - Jan 2026 (4 years 5 months)
Responded to customer queries through phone, email, and online channels. Handled administrative tasks such as data capturing, reporting, and maintaining accurate records using Constellation and Vision systems.
Customer Service Representative
Teleperformance South Africa
Apr 2020 - Jun 2020 (2 months)
Assisted Monzo customers with account, payment, transaction, and card-related enquiries. Identified and escalated suspected fraud, security concerns, and complex customer issues in line with procedures.
Data Capturer
Metrofile
Dec 2019 - Mar 2020 (3 months)
Indexed documents and information for easy search and retrieval. Performed quality checks to ensure data accuracy, completeness, and consistency.
Education
Degrees, certifications, and relevant coursework
Cape Peninsula University of Technology
Bachelor of Technology, Project Management
Bachelor of Technology in Project Management from Cape Peninsula University of Technology, completed in 2020.
Oaklands High School
National Senior Certificate, General
National Senior Certificate (Matric) from Oaklands High School.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Skills
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