Jessica Nieves Castillo
@jessicanievescastill
Hearing Aid Specialist and Clinic Manager at Amplifon / Miracle-Ear, where I grew clinic revenue above $700K and generated $100K+ in referrals.
United StatesWhat I'm looking for
At Amplifon / Miracle-Ear, I manage clinic operations, patient care, and sales strategy, exceeding $700K in net revenue and generating more than $100K in referrals. I provide hearing assessments, fittings, counseling, and follow-ups, and hold Board Certified in Hearing Instrument Sciences (BC-HIS) certification.
Across retail, hospitality, and finance roles, I’ve managed store and front office operations, supported sales performance, and produced financial reports and forecasts. I’m experienced in staff training, patient counseling, real ear measurement, and live speech mapping.
Experience
Work history, roles, and key accomplishments
Hearing Aid Specialist / Clinic Manager
Amplifon / Miracle-Ear
Jan 2017 - Present (9 years 9 months)
Led clinic operations, patient care, and sales strategy to exceed $700K in net revenue and generate $100K+ in referrals. Managed full-cycle patient care including hearing assessments, fittings, counseling, and follow-ups.
Sales Representative
Bluegreen Vacations
Oct 2015 - Sep 2017 (1 year 11 months)
Consistently surpassed sales targets through cold calling, lead generation, and strong closing skills. Delivered high-conversion presentations and built strong customer relationships.
Sales & Finance Analyst
Gray Line Worldwide
Feb 2015 - Sep 2015 (7 months)
Produced financial reports, budgeting forecasts, and business intelligence to support executive decisions. Conducted trend analysis and scenario modeling for long-term planning.
Front Office Manager on Duty
International Palms Resort & Conference Center
Aug 2014 - Feb 2015 (6 months)
Supervised front desk staff, daily operations, and guest service delivery. Coordinated cross-departmentally for improved guest satisfaction and billing accuracy.
Retail Store Manager
Torrid
Nov 2012 - Jun 2014 (1 year 7 months)
Directed store operations for a location generating $4M+ in annual revenue. Recruited, trained, and developed a high-performing sales team.
Assistant Front Office Manager
Tempus Resorts International
Jan 2009 - Nov 2012 (3 years 10 months)
Oversaw front desk operations, VIP services, and team leadership. Contributed to budget planning, guest engagement, and conflict resolution.
Education
Degrees, certifications, and relevant coursework
Florida International University
Bachelor of Applied Science, Accounting & Finance
2004 - 2008
Bachelor of Applied Science in Accounting and Finance from Florida International University, completed in 2008.
National Board for Certification in Hearing Instrument Sciences
Board Certification, Hearing Instrument Sciences
Board Certified in Hearing Instrument Sciences (BC-HIS) issued by NBHIS in March 2020.
Florida Department of Health
Licensure, Hearing Instrument Sciences
Licensed as a Hearing Instrument Specialist by the Florida Department of Health, issued in March 2018.
Florida Department of State
Notary Commission, Notary Public
Commissioned as a Florida Notary Public, issued in February 2025.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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