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Amanda Barron

@amandabarron

Healthcare operations leader at Amplifon who launched One Support across 1,600 Miracle-Ear locations.

At Amplifon (Miracle-Ear), I launched One Support, a single point of contact that achieved 100% coverage across 1,600 locations in North America. I lead a 12-person team with $1.5M in P&L responsibility and support operations across the business.

I managed growth in Store Support and Customer Support demand while sustaining service levels, and delivered $32,000+ in annual savings through process and vendor optimization. I also rebuilt the team, onboarded 10 agents, and introduced a formal Quality Assurance program.

Before Amplifon, I led operations implementation and communications at Waxing the City Worldwide, LLC, and held salon operations roles at Regis Corporation. At Regis, I launched an inventory diagnostic method that delivered $2.3M in savings and directed a migration to SharePoint 2014.

Experience

Work history, roles, and key accomplishments

Current

Associate Director, Retail Excellence – Support

Current

Amplifon

Oct 2022 - Present (4 years)

Lead a team of 12 with $1.5M in P&L responsibility, delivering operational support across 1,600 Miracle-Ear locations. Designed and launched One Support, achieving 100% coverage, and managed significant growth in support demand while sustaining strong service levels.

Operations Management P&L management Team Leadership Process Improvement Vendor Management Quality Assurance Cross Functional Collaboration AI Technology Reporting Training Franchisee Engagement

Senior Operations Manager, Retail Excellence

Amplifon

Nov 2021 - Oct 2022 (11 months)

Managed operational support across 1,600 Miracle-Ear locations, leading a team and delivering process improvements. Contributed to significant cost savings and service quality enhancements.

Operations Management Team Leadership Process Improvement Cost Reduction Quality Assurance Vendor Management

Sales Operations Manager, Retail Excellence

Amplifon

Apr 2018 - Nov 2021 (3 years 7 months)

Managed sales operations and support for retail locations, leading initiatives to improve efficiency and service quality. Played a key role in launching One Support and achieving significant cost savings.

Sales Operations Process Improvement Team Leadership Vendor Management Quality Assurance Training

Operations Implementation & Communication Manager

Waxing the City Worldwide, LLC

Nov 2016 - Apr 2018 (1 year 5 months)

Grew brand communications readership by 120% year-over-year and led strategic initiatives to boost sales and franchisee satisfaction. Developed training curricula and merchandising strategies that drove significant sales increases.

Communication Skills Program Management Training Merchandising Strategic Planning Franchise Relations

Salon Operations Manager

Regis Corporation

Jun 2014 - Nov 2016 (2 years 5 months)

Managed salon operations, launching an inventory diagnostic method that delivered $2.3M in savings. Led merchandising cost-savings programs and directed the migration of the company intranet to SharePoint 2014.

Operations Management Inventory Management Cost Reduction Merchandising SharePoint Microsoft Office 365 Team Leadership

Salon Operations Coordinator

Regis Corporation

Oct 2011 - Jun 2014 (2 years 8 months)

Coordinated salon operations, supporting field feedback and process improvements. Participated in sprint planning and developed the Operations Specialist Team.

Operations Coordination Process Improvement team development Sprint Planning

Education

Degrees, certifications, and relevant coursework

Minnesota State University, Mankato

Bachelor of Science, Business Management and Business Marketing

Earned a Bachelor of Science in Business Management and a Bachelor of Science in Business Marketing, with a minor in Business Administration, in May 2011.