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@jessicamezagarcia
Dynamic customer service representative with expertise in dispute resolution.
ZimbabweI am a dedicated Customer Service Representative with a strong background in dispute resolution and member assistance. My experience at Jack Henry Financial Services has equipped me with the skills to manage complex inquiries and deliver exceptional service to credit union members. I pride myself on my ability to authenticate every caller and resolve escalations efficiently, contributing to my team's overall performance.
Prior to my role in financial services, I served as a Lead Operator at Avis Emergency Roadside Assistance, where I showcased my problem-solving abilities by addressing vehicle issues swiftly and mentoring new agents. My diverse experience also includes working as a Medical Front and Back Office Assistant, where I honed my organizational skills and attention to detail while managing patient care and administrative tasks.
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Work history, roles, and key accomplishments
Jack Henry Financial Services
Jan 2023 - Jun 2025 (2 years 5 months)
Provided assistance to credit union members with debit/credit card issues, managing complex inquiries and contributing to team performance. Consistently delivered exceptional results in high-pressure call center environments, resolving escalation calls and leading transaction disputes.
Avis Emergency Roadside Assistance (HGS USA)
Jan 2020 - Jan 2023 (3 years)
Secured tow trucks and replacement vehicles for callers, instructing drivers with minor roadside vehicle issues. Addressed vehicle issues quickly, showcasing strong problem-solving abilities and assisting in mentoring training classes.
Dr. Cynthia Sloan MD, Neurologist
Aug 2016 - Nov 2019 (3 years 3 months)
Scheduled patients, took vital signs, and reviewed medical history, drawing lab work as needed. Verified insurance coverage, managed co-pays and deductibles, and assisted with sleep studies and in-office exams.
Degrees, certifications, and relevant coursework
Certificate, Medical Assisting and Phlebotomy
Completed a certification program in Medical Assisting and Phlebotomy, gaining essential skills for healthcare support roles. This included training in patient care, laboratory procedures, and administrative tasks.
Software and tools used professionally
ZimbabweYou can contact Jessica and 90k+ other talented remote workers on Himalayas.
Message Jessica
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