Jessica Lotufo
@jessicalotufo
Sales support specialist with deep plumbing industry and design expertise.
United StatesWhat I'm looking for
I am a sales support specialist with over a decade of experience in the plumbing industry and a background in kitchen and bath design. I have driven measurable revenue and pipeline efficiency at Ferguson Enterprises by managing CRM systems (Salesforce, Build.com/FergusonHome), closing orders via phone and showroom consultations, and strengthening vendor and client relationships.
I bring a meticulous, high‑pace work ethic and strong customer‑facing skills demonstrated by top departmental gross profit, monthly revenue achievements, and consistent repeat business through proactive follow-up and account management. I thrive on improving customer experience and collaborating with like‑minded teams to support renovation projects from inquiry to completion.
Experience
Work history, roles, and key accomplishments
Sales Support Representative
Ferguson Enterprises Inc
Apr 2025 - Present (11 months)
Generate revenue through inside sales and showroom consultations for kitchen and bath renovation projects, managing Salesforce pipeline and vendor coordination to improve order visibility and response time.
Sales Support Representative
Ferguson Enterprises Inc
Jul 2024 - Apr 2025 (9 months)
Exceeded departmental sales targets and generated $139,000 in monthly revenue by prospecting within accounts, optimizing quotes, and converting inbound leads into completed orders.
Customer Service Representative
Ferguson Enterprises Inc
Sep 2023 - Jul 2024 (10 months)
Increased showroom sales opportunities by converting inbound prospects into quotes and orders, handling high call volumes and supporting product selection with manufacturer knowledge.
Design Gallery Assistant
Aaron & Company
Aug 2016 - Sep 2023 (7 years 1 month)
Supported showroom revenue by assisting design consultants with product selection, quotes, purchase orders, warranty processing, and coordinating vendor training to maintain displays and catalogs.
Education
Degrees, certifications, and relevant coursework
Kutztown University of Pennsylvania
Bachelor of Fine Arts, Fine Arts (Printmaking)
2012 - 2016
Activities and societies: Member of Sigma Alpha Iota International Fraternity for Women – Mu Zeta Chapter (Nov 2015 to May 2016).
Completed a Bachelor of Fine Arts with a concentration in Printmaking, participating in campus arts activities and professional development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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