CNCassidy Noble
@cassidynoble
Tech-savvy Virtual Assistant with 5 years of customer service experience.
United StatesWhat I'm looking for
As a highly organized and tech-savvy Virtual Assistant, I bring over 5 years of experience in customer service, administrative support, and remote assistance. My journey has equipped me with the skills to manage schedules, coordinate communications, and process orders efficiently. I pride myself on providing exceptional service across multiple platforms, ensuring that every customer interaction is handled with care and professionalism.
In my recent role as a Customer Service Representative at Makita USA, I assisted customers through various channels, processed orders, and identified opportunities for upselling. My experience at Allbirds as a Virtual Customer Service Representative further honed my ability to resolve customer inquiries effectively. Additionally, my time at Ferguson Enterprises allowed me to manage a remote team and develop training resources that improved operational efficiency. I am eager to bring my adaptability and dedication to a dynamic remote team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Makita USA
Jan 2024 - Nov 2024 (10 months)
Assisted customers by phone and email, processed orders, and handled refunds and return claims. Identified upselling opportunities for process improvement, and assisted in creating SOP manuals.
Virtual Customer Service Representative
Allbirds
Oct 2023 - Dec 2023 (2 months)
Provided remote customer support via phone, email, and text, handling product inquiries, returns, and exchanges. Utilized CRM systems and knowledge bases to quickly resolve issues with a focus on customer satisfaction.
Trainer, Onboarding
Ferguson Enterprises and Build.com
Apr 2022 - Nov 2022 (7 months)
Created centralized SharePoint tools for new hire onboarding and facilitated virtual training sessions. Supported training strategy to improve operational efficiency and documentation processes.
Customer Experience Manager
Ferguson Enterprises and Build.com
Mar 2021 - Apr 2022 (1 year 1 month)
Managed a remote team of up to 15 representatives, conducting 1:1 coaching and monitoring KPIs. Led virtual onboarding and ongoing performance support, developing training resources.
Inside Sales
Ferguson Enterprises and Build.com
Oct 2019 - Mar 2021 (1 year 5 months)
Managed a pipeline of customer interactions via live chat, consistently exceeding monthly sales goals through consultative selling. Utilized Salesforce to document interactions and track customer engagement.
Education
Degrees, certifications, and relevant coursework
Chico Senior High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills. Focused on general studies to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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