Nikita Smith
@nickitashvetz
Remote Customer Support Specialist | Customer Experience | Client Communication
United StatesWhat I'm looking for
US citizen and customer-focused professional with 6+ years of experience supporting customers, managing relationships, solving problems, and communicating solutions in fast-paced environments.
My background includes customer service, residential sales, hospitality, and operations support. I have experience working directly with customers, understanding their needs, answering questions, resolving concerns, and providing professional support.
I am skilled in customer communication, problem-solving, relationship building, and maintaining a positive customer experience. I am seeking a remote Customer Support Representative, Customer Experience, or Technical Support opportunity with a company that values reliability, communication, and strong customer relationships.
Available for remote work and comfortable supporting international teams and US business hours.
Experience
Work history, roles, and key accomplishments
Sales Representative
Power Home Remodeling
Managed customer conversations by identifying needs, answering questions, explaining solutions, and addressing concerns throughout the sales process. Built strong customer relationships through professional communication, follow-up, and solution-based selling.
Education
Degrees, certifications, and relevant coursework
Penn Foster
High School Diploma, General Studies
Earned a High School Diploma from Penn Foster.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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