Open to opportunities

Jessica Lopes

@jessicalopes

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Dedicated Customer Success Manager with proven sales and relationship skills.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am a dedicated and accomplished professional with a proven track record in Customer Success Management and Sales Development. My experience includes cultivating strong client relationships, driving customer satisfaction, and consistently exceeding sales targets. I have successfully utilized strategic prospecting techniques and internal resources to generate leads, achieving and surpassing monthly and annual quotas.

In my current role as a Sales Development Representative at Samsara, I achieved 150% of my annual quota for 2024-2025 and drove pipeline growth through personalized outreach, resulting in a 25% increase in qualified leads. My ability to represent the brand at industry events has led to the acquisition of new enterprise clients and expanded business opportunities. I am passionate about mentoring and training teams, contributing to a positive and high-performing work culture.

Previously, as a Customer Success Manager at Align Technology, I increased customer retention by 20% through targeted engagement initiatives and led cross-functional projects that significantly boosted customer satisfaction. I am eager to leverage my dynamic skill set to deliver impactful results for a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative

Current

Samsara

Apr 2024 - Present (2 years 2 months)

Achieved 150% of annual quota for 2024-2025 by driving pipeline growth through personalized outreach. Developed product expertise and maintained meticulous records in Salesforce CRM, leading to a 20% reduction in the sales cycle. Championed company values, resulting in ‘President’s club recognition’.

Sales Prospecting Lead Generation Relationship Management Account Management Consultative Selling Salesforce Data Analysis Cold Calling Time Management

Sales Development Representative

Birmingham City University

Oct 2022 - Apr 2024 (1 year 6 months)

Demonstrated consistent high performance by achieving 120% of annual quota. Owned outbound prospecting in EMEA and mentored new hires, reducing onboarding time by 30%. Consistently surpassed quotas in pipeline generation.

Outbound Prospecting Mentoring Sales Strategy Lead Conversion Communication Skills

Senior Sales Development Representative

Snyk

Jan 2022 - Oct 2022 (9 months)

Led outbound prospecting, driving a 10% increase in qualified leads. Identified customer pain points and improved conversion rates. Consistently exceeded quotas by 15%, earning recognition for top performance.

Outbound Prospecting Lead Qualification Customer Relationship Management Sales Strategy Performance Analysis Team Collaboration Stakeholder Engagement Conversion Rate Optimization Problem Solving

Customer Success Manager

Align Technology

Jan 2018 - Jan 2022 (3 years 11 months)

Increased customer retention by 20% through targeted engagement initiatives. Led cross-functional projects to drive upsell opportunities and improve customer satisfaction. Optimized CRM usage to enhance communication efficiency.

Customer Retention Cross Functional Collaboration Project Management Customer Training Performance Analysis Upselling Customer Satisfaction Communication Skills

Education

Degrees, certifications, and relevant coursework

Birmingham City University

BA Hons, Social Studies

2022 - 2024

Demonstrating consistent high performance by achieving 120% of annual quota for 2022-2023. Owned outbound prospecting in EMEA, scheduling and confirming demos for companies with 0-4,000 employees. Mentored and trained new hires, reducing onboarding time by 30% and accelerating team integration.

Alexandra Park Sixth Form

A Levels

2012 - 2015

Grade: 4 A - C

Achieved 4 A - C grade A Levels. Mentored and trained new hires, reducing onboarding time by 30% and accelerating team integration. Strategically prospected using various tools, executing high-volume outreach.

Alexandra Park School

GCSEs

2007 - 2012

Grade: 10 A* - C

Achieved 10 A* - C grade GCSEs. Improved data accuracy, implementing organization strategies that reduced bounced emails and invalid numbers by 30%. Consistently surpassed quotas, demonstrating strong performance in pipeline generation and lead conversion.