Carrie Rafferty

As a seasoned Customer Success and Sales Development professional, I specialize in managing key accounts and implementing efficient systems that drive business growth. My passion lies in fostering strong customer relationships, leveraging deep customer insights and data analysis to enhance satisfaction and product adoption. I am committed to excellence and continuous self-development, thriving in fast-paced, results-driven environments where I consistently exceed expectations and deliver measurable success.

In my recent role as Sales Development Manager at Signant Health, I successfully generated and qualified high-potential leads for the healthcare technology and clinical trials industry. Through effective cold calling, email campaigns, and social media outreach, I built and maintained strong relationships with prospective clients, demonstrating how our products could streamline their clinical trial processes. My efforts contributed to growing the sales pipeline and consistently meeting or exceeding lead generation goals, which resulted in increased opportunities for the sales team.

Previously, as an Export Sales Administrator and Team Leader at Bowers Group, I managed and processed export orders, ensuring timely and accurate delivery to international clients while maintaining compliance with regulations. I led a team of export sales administrators, coordinating workflow and delegating tasks to ensure optimal performance and exceed department KPIs and sales targets. My experience in account management and strategic sales has equipped me with the skills necessary to drive business growth and client satisfaction.