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Jessica Lezu

@jessicalezu

Implementation Manager specializing in onboarding, system setup, and process optimization across multi-functional teams.

United States

Message

What I'm looking for

I’m looking for an implementation or onboarding role where I can bring structure to complex setups, partner cross-functionally, and improve workflows using strong project tracking, clear communication, and reliable data management.

I’m an Implementation Manager known for bringing structure to complex configurations and improving internal processes. I focus on onboarding and implementation work that supports successful customer adoption and clear go-live readiness.

In my current role, I managed concurrent onboarding and implementation projects for veterinary hospitals, overseeing timelines, stakeholder communication, and go-live readiness across multiple accounts. I also led product catalog configuration, pricing setup, data validation, and system readiness to ensure successful implementations.

Across my experience, I’ve partnered with Product, Customer Success, and cross-functional teams to streamline processes, standardize documentation, and improve operational efficiency. I’m especially strong at tracking milestones, risks, and dependencies in Asana, Jira, and Notion, and I bring disciplined data management and internal enablement through tools like Google Sheets and OneNote.

Experience

Work history, roles, and key accomplishments

Current

Onboarding & Implementation Manager

Current

Instinct Science

Jan 2024 - Present (2 years 6 months)

Managed onboarding and implementation projects for veterinary hospital accounts, coordinating timelines, stakeholder communication, and go-live readiness. Led product catalog configuration, pricing setup, data validation, and tracked execution using Asana, Jira, Google Sheets, and Notion.

Onboarding Implementation Project Management Data Management Setup Workflow Optimization Go Live Readiness Data Validation Asana Google Sheets Jira Notion

Office Manager | Administrative Assistant

Animal Emergency & Specialty Center of Chattanooga

Aug 2016 - Jan 2024 (7 years 5 months)

Directed office and administrative operations, including system uploads, supply ordering, vendor management, and inventory control. Managed accounts payable/receivable and payroll administration and coordinated OSHA compliance and regulatory recordkeeping.

Office Administration Administrative Operations Vendor Management Inventory Control Accounts Payable Accounts Receivable Payroll Administration OSHA Compliance Regulatory Compliance Cross Functional Collaboration Asana OneNote Google Workspace

Customer Service Representative

Alabama Re-Bath

Aug 2014 - Sep 2015 (1 year 1 month)

Scheduled and coordinated free in-home consultations and managed incoming and outgoing customer messages. Maintained scheduling and tracking using Word and Excel.

Customer Service Scheduling In Home Consultation Coordination Word Excel