Louis James Chatman

Led end-to-end enterprise IT onboarding and offboarding engagements, coordinating multi-million-dollar client portfolios from scoping through go-live. Served as primary point of contact for C-level executives and cross-functional teams, facilitating kickoffs and resolving communication gaps.

Managed 1,500+ active franchise contracts, overseeing data entry, indexing, compliance tracking, and record integrity across enterprise legal systems. Identified and resolved Salesforce and database inconsistencies, leading targeted backlog-reduction efforts.

Managed a high-volume portfolio of complex insurance claims while maintaining accurate electronic records and regulatory compliance. Diagnosed and corrected claim data discrepancies in the Enterprise Claims System.

Represented the organization at national membership conferences and professional training events, delivering program content. Developed and delivered PowerPoint training presentations to audiences of 1,500+ council members and program staff.

Designed and produced executive-level PowerPoint presentations for leadership meetings and client engagements. Provided high-level administrative and operational support to senior leadership, including complex calendar management and travel logistics.

Studied Emergency Response Management.

Completed coursework for a Bachelor of Business Administration.