Jessica Hickling

I’m a Legal Operations Executive and business operations leader with 15+ years of experience directing workforce operations, managing budgets, improving workflows, and supporting executive leadership in highly regulated environments. I focus on compliance, operational consistency, and practical process improvements that help teams deliver with confidence.

I’ve repeatedly led teams of 20+ employees, managing recruiting, onboarding, payroll, budgeting, and workforce planning. I’m especially effective at turning operational activity into performance visibility, building KPI dashboards and strengthening accountability across stakeholders.

In my current role, I direct operational leadership for three professional practice locations, supporting 20+ employees while overseeing workforce planning, compliance, recruiting, payroll, and business operations. I manage labor utilization and expense controls, lead operational process redesign, and direct confidential records management workflows while maintaining policy adherence and regulatory requirements.

Earlier, as a Practice Manager at Hospital for Special Surgery (HSS), I directed day-to-day business operations for a high-volume practice and led redesign initiatives that reduced delays by 40% and improved service delivery. I started with surgical operations coordination and front-office practice leadership, and throughout, my approach has been steady: build high-performing teams, communicate clearly with executives, and drive continuous improvement through operational excellence.