Looking for a job

Ashley Castevens

@ashleycastevens

Clinical Operations Director at UNC Fertility coordinating post-merger platform integration and new workflows while keeping operations running.

United States

Message

What I'm looking for

I'm seeking to bring my operational leadership, project delivery, and change management expertise to an international, technology-driven organization.

At UNC Fertility, I coordinate the integration of business-critical platforms following a merger and joint venture, working with the acquiring company's transition team to track implementation activities and deliverables. I align new systems and workflows with day-to-day operations while maintaining business continuity.

Across roles at UNC Fertility, UNC Cisco LifeConnections, UNC Carolina Foot & Ankle, Forsyth Family Eye Care, and Walker Eye Care, I've managed multi-site operations and process improvements. At Walker Eye Care, I increased practice revenue by 100% over five years and coordinated electronic medical record adoption, including passing the associated audit.

Experience

Work history, roles, and key accomplishments

Current

Clinical Operations Director

Current

UNC Fertility

Mar 2025 - Present (1 year 8 months)

Lead business and operational activities across a multi-team organization, coordinating people, processes, and resources to support strategic priorities and consistent service delivery. Led the integration of multiple business-critical platforms following a merger and joint venture.

Business Operations Project Management Change Management System Implementation Stakeholder Engagement Process Improvement Workforce Planning KPI Analysis

Clinic Manager

UNC Fertility

Jan 2024 - Mar 2025 (1 year 2 months)

Managed daily business operations, coordinating workflows, staffing, and resources to support efficiency, consistency, and operational standards. Led cross-functional projects and process improvement initiatives.

Operations Management Project Management Process Improvement Resource Allocation Staffing Procurement Onboarding

Practice Manager IV

UNC Cisco LifeConnections

Apr 2022 - Jan 2024 (1 year 9 months)

Directed day-to-day operations for a multidisciplinary organization supporting 14 providers, coordinating personnel, workflows, and resources across a complex service environment. Supported an operational partnership between Cisco and UNC.

Operations Management Stakeholder Coordination Virtual Delivery Billing Inventory Management Team Supervision

Practice Manager II

UNC Carolina Foot & Ankle

Jun 2021 - Apr 2022 (10 months)

Managed administrative operations across four locations, coordinating staffing, workflows, and service delivery to support consistency and efficiency. Improved administrative procedures and billing processes.

Operations Management Billing Inventory Management Scheduling Training Compliance

Office Manager

Forsyth Family Eye Care

Feb 2020 - May 2021 (1 year 3 months)

Managed daily operations for a multi-provider eye care practice, focusing on patient education, satisfaction, efficient service delivery, and operational consistency. Implemented new technologies and office procedures.

Operations Management Patient Care Corporate Trainer Technology Implementation Workflow Coordination

Office Manager / Manager

Walker Eye Care

May 2004 - Jan 2020 (15 years 8 months)

Increased practice revenue by 100% over five years through effective leadership, change management, process optimization, and strategic patient engagement. Progressed into the Manager role in August 2013, assuming expanded responsibility for practice operations, staff performance, and business growth.

Revenue Growth Change Management Process Optimization Patient Engagement EMR Implementations Corporate Trainer Performance Reviews