Alanna Small

Led enterprise-wide strategic and operational decisions across six office locations, aligning departments for growth, efficiency, and patient experience. Managed multi-department operations (clinical, billing, administrative, and HR), drove expansions, and reported outcomes to practice ownership and partners.

Expanded operational oversight as the practice grew to six locations with 47 staff members across clinical, billing, and administration. Directed HR (payroll, benefits, employee relations, scheduling), led accounts receivable collections and insurance cash posting, and managed standards, policies, and fee increases to support revenue cycle performance.

Managed daily business operations for a specialty oral surgery practice, establishing operational processes that supported later expansion. Oversaw scheduling, staffing assignments, payroll, insurance and cash collections, and vendor relationships while responding to changing provider and staffing demands.

Administered patient collections and accounts payable and maintained oversight of billing and revenue cycle management across multiple providers. Created standardized job descriptions and improved workflow consistency, while optimizing IT and technology infrastructure to eliminate bottlenecks.

Provided administrative support for a fast-paced multi-site oral surgery practice as the primary point of contact for patients and staff. Managed patient scheduling, multi-line phone coverage, and data entry for insurance and prescription intake.

Completed Fundamentals of Supervision and Management coursework at Montgomery County Community College in 2009.

Earned a High School Diploma from Souderton Area High School in 1999.