Open to opportunities

Angel Sonnentag

@angelsonnentag

Message

Operations director leading legal-adjacent compliance, HR systems, and growth execution.

United States

Message

What I'm looking for

I’m looking for a leadership role where I can own end-to-end operations—legal-adjacent compliance, HR workflows, KPI-driven execution, and systems/process improvement—while partnering with mission-driven leaders to deliver measurable growth.

I’m an operations executive and Director of Operations with 20+ years leading organizational systems across fast-growing, mission-driven environments. I focus on legal-adjacent operations, HR compliance, cross-department execution, and building accountability through clear documentation and measurable performance.

In my current role as Director of Operations & Business Administration, I lead compliance, structure, and scalable growth across multiple business ventures. I oversee daily operations (staffing, scheduling, financial oversight, vendor management), conduct legal and property research, develop SOPs and workflow systems to reduce owner workload, and manage HR recruiting through onboarding, training, and performance documentation.

I’ve also supported CEOs through KPI tracking, reporting, and operational insights, and I’ve delivered measurable business improvements as a General Manager—raising profitability and customer experience while implementing SOPs to improve service consistency. Earlier in my career, I supported attorneys with research, filings, case support, and evidence organization, and I’ve implemented and trained teams on enterprise hospitality systems like Salesforce, HubSpot, and other operational platforms.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Private Entrepreneur

Jan 2023 - Present (3 years 6 months)

Led operations across multiple business ventures, providing legal, administrative, and organizational support to ensure compliance and scalable growth. Oversaw daily operations for a bar & grill and historic event venue, including staffing, scheduling, financial oversight, and vendor management.

Current

Legal Assistant & Property Researcher

Current

Private Law Office (Two-Attorney Firm)

Jan 2022 - Present (4 years 6 months)

Conducted property and land-record research and supported attorneys with legal documentation and case administration. Prepared, filed, and tracked legal documents and managed case files, evidence packets, client communication, and deadlines.

County CAD Systems Research Legal Document Preparation Legal Document Tracking Legal Research Legal Documentation Documentation Preparation File Tracking Case Management Client Communication

General Manager

Getaway House – Piney Woods Outpost

Jan 2019 - Jan 2021 (2 years)

Launched and scaled a 40-cabin hospitality property, leading a team of 25+ employees. Achieved 90+ NPS and improved operational efficiency through remote communication workflows and vendor contract negotiations that reduced operating costs by 10%.

Operations Leadership Customer Experience Management SOP Development Hospitality Operations Customer Experience NPS Service standards Contract Negotiation Operational Efficiency

Director of Operations & Student Affairs

Athens Christian Academy

Jan 2014 - Jan 2017 (3 years)

Led cross-functional operations across administration, enrollment, and student services. Reduced operational costs by 20% through process optimization and resource management, and built training programs to improve staff performance and compliance.

Training and Development Compliance Operational Leadership Enrollment Operations Process Optimization Resource Management Training program development Compliance Support Cross Functional Operations

Customer Success & HR Consultant

Independent Consulting

Jan 2007 - Jan 2014 (7 years)

Designed and delivered customer experience and HR training programs for small and mid-sized organizations. Led onboarding and operational process improvements to increase retention and productivity.

Customer Success Customer Training HR Training Onboarding Process Improvement Retention Productivity Improvement

Assistant General Manager

Hampton Inn Arlington

Jan 2005 - Jan 2007 (2 years)

Implemented operational improvements that increased profitability by 50% in the first year. Led customer service initiatives to improve guest satisfaction and repeat business.

Hospitality Operations Customer Satisfaction Process Optimization operational improvements Customer Service Leadership Guest Satisfaction Improvement

Technology Implementation Specialist

Hilton Hotels Corporation (Verso Technologies)

Jan 2002 - Jan 2004 (2 years)

Conducted nationwide software implementations for hospitality property management systems. Delivered system training and supported technology adoption to improve operational efficiency.

Software Implementation Property Management Systems Technology Enablement Operational Efficiency

General Manager

ETX Brewing Co.

Jan 2022 - Present (4 years 6 months)

Directed daily operations, staffing, and customer service for a high-volume hospitality business. Improved profitability by 20% through operational improvements and implemented SOPs to increase team efficiency and service consistency.