adriana rodriguez
@adrianarodriguez
I am a Practice Operations Manager optimizing processes and leading cross-functional teams.
United StatesWhat I'm looking for
I am a Practice Operations Manager with 7 years of administrative expertise in process improvement and business operations. I lead cross-functional teams (up to 15), drive customer satisfaction, and execute strategies that expand customer retention and revenue, including loyalty and referral initiatives.
I have a proven record of training staff that preserved an 88% retention rate, implementing workflow optimizations and quality controls, and managing financial processes and accounts payable. I leverage CRM, NetSuite, McKesson and other platforms while applying a collaborative, solutions-focused leadership style to improve service delivery.
Experience
Work history, roles, and key accomplishments
Practice Operations Manager
Maryland Prosthodontics MD
Jun 2023 - Present (2 years 4 months)
Manage day-to-day operations, projects, compensation claims, onboarding, and financial processes while executing quality controls to improve service delivery. Trained and developed 10+ staff, preserving an 88% employment retention rate and implementing loyalty and referral strategies to retain and expand the client base.
Education
Degrees, certifications, and relevant coursework
PUPortland State University
Business Administration
Activities and societies: Design Organization Member
Completed professional development courses in Business Communications, Urban Design, and Strategic Management. Excelled in general studies and received an Academic Excellence Scholarship.
CMCollege of Southern Maryland
Grade: 4.0
Completed a dual enrollment program with the College of Southern Maryland during junior and senior years, achieving a 4.0 GPA in the program.
Huntingtown High School
High School Diploma, General Studies
Grade: 3.6
Earned a High School Diploma with a 3.6 GPA and completed honors and AP coursework.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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