Open to opportunities

Ashley Murray

@ashleymurray1

Message

Operations leader driving process clarity and scalable systems for startups and technical teams.

United States

Message

What I'm looking for

I seek roles where I can build scalable operational systems, improve processes with documentation and automation, collaborate cross-functionally, and lead initiatives in fast-paced or remote teams.

I am an operations professional with 6+ years building structured workflows, coordinating cross-functional teams, and maintaining high standards of accuracy across legal, technical, and startup environments.

I have led end-to-end operational infrastructure for a healthcare startup, designed internal workflows for product and go-to-market efforts, and implemented AI tools that accelerated two years of projected work into nine months. I also managed department operations at a law firm, served as a drafting technician using AutoCAD, and supported technical customers at T-Mobile.

I prioritize clear documentation, process improvement, and measurable results—creating investor-facing materials, SOPs, knowledge bases, and tracking systems that improve efficiency, accountability, and collaboration in remote and fast-paced settings.

Experience

Work history, roles, and key accomplishments

Current

Co-Founder & COO

Current

BridgeChart

Jul 2025 - Present (7 months)

Built end-to-end operational infrastructure for a healthcare startup, creating workflows, outreach pipelines, and knowledge bases across 200+ investor and industry contacts and accelerating 2 years of projected work into 9 months via AI automation.

Workflow Design Process Improvement AI Automation Project Tracking Documentation CRM Management

Technical Support Representative

T-Mobile

Feb 2025 - Mar 2026 (1 year 1 month)

Resolved complex device, network, and account issues while maintaining high customer satisfaction, was promoted from Customer Care within months, and documented interactions following escalation protocols.

Technical Support Customer Care Troubleshooting Documentation Escalations Communication & Compliance

Drafting Technician

Landtec Surveying and Lien, LLC

May 2023 - Sep 2024 (1 year 4 months)

Created and revised survey drafts in AutoCAD with focus on dimensional accuracy and compliance, researched property records to verify data, and managed project databases to reduce revision cycles.

Autocad Data Validation Database Management Regulatory Compliance Quality Control

Assistant Department Manager

Helbing Law Group

Mar 2019 - May 2023 (4 years 2 months)

Managed workload distribution and performance for debt settlement negotiators, liaised with 30+ nationwide collection agencies, reviewed settlement agreements for compliance, and maintained company-wide tracking and encrypted client files.

Team Management Negotiation Compliance Review Data Tracking Onboarding