Jessica Hancock
@jessicahancock
Enthusiastic customer service advisor with a passion for coaching.
United KingdomWhat I'm looking for
I am a dedicated Customer Service Advisor with over 7 years of experience at Nottingham Audi, where I oversee the customer journey from booking to vehicle collection. My commitment to delivering 5-star service has earned me accreditation as a Service Advisor for Audi, reflecting my focus on customer satisfaction and operational excellence.
Prior to my current role, I served as a People Development Facilitator at Pendragon PLC, where I trained new employees and coached existing team members. My journey began in customer service, and I have consistently progressed through various roles, driven by my passion for coaching and development. I thrive in environments that challenge me and allow me to grow my skills further.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Nottingham Audi
Jun 2018 - Present (7 years 1 month)
Oversaw the complete customer journey for vehicle servicing, from pre-booking calls to post-collection follow-ups, ensuring a seamless experience. Achieved accreditation as an Audi Service Advisor and consistently delivered 5-star customer service.
People Development Facilitator
Pendragon PLC
Sep 2012 - Present (12 years 10 months)
Conducted comprehensive training for new hires and provided ongoing coaching to existing team members, ensuring confidence and continuous improvement in their roles. Developed and presented engaging training sessions in a classroom environment. Progressed from an inbound booking agent to a multi-skilled agent and then covered as a team leader, demonstrating strong leadership and coaching abilities
Customer Service Assistant
Wilkinsons
Sep 2007 - Present (17 years 10 months)
Managed diverse roles including cashier, help desk supervisor, and administration, demonstrating versatility and strong customer service skills. Handled cash, resolved customer inquiries and complaints, and supervised cashier teams to ensure smooth operations. Performed administrative tasks such as payroll calculations, staff rota organization, and stock loss analysis.
Education
Degrees, certifications, and relevant coursework
Secondary School
Secondary Education, General Studies
Completed secondary education.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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