At Hand & Stone Spa, I support day-to-day operations and provide first-line IT assistance. I also help employees use workplace systems and resolve technical issues.
I assist with payroll and maintain attendance records, and I coordinate hiring, onboarding, and training. I’ve created and implemented workplace policies and standard operating procedures to improve clarity and consistency.
At Hand & Stone Spa, I manage product inventory and ordering, and use customer engagement and marketing initiatives that helped increase membership by 27% over the previous year.
Earlier, I supported store operations and payroll as a Shift Manager at Starbucks, and provided technical support and customer service at Best Buy. I’m continuing my cybersecurity education at Fisher College, with working knowledge of SQL, Python, and Power BI.
