I'm looking for new and diverse challenges that will allow me the ability to grow my Customer Success experience. It's important to be in an environment that allows opportunities and progression so that I can take that experience and use it towards upward mobility in the company.
BLLooking for a job
Britney Lee
@britneylee
I am a Customer Success Specialist based in Charlotte, North Carolina.
United StatesWhat I'm looking for
Highly motivated Customer Experience Professional with over 2 years of experience in building client relationships, optimizing sales, retention, and leadership. A creative who is able to apply Analytics and insights, and produce exceptional results. Processes the ability to work effectively and adapt quickly to constantly evolving work environments, applying critical thinking and problem-solving when necessary. Approaching all situations with enthusiasm, and the eagerness to grow and apply all knowledge learned to the Customer Success field.
Experience
UP
Became an expert on the platform to assist customers with onboarding, and walkthroughs, and increase their revenue with the platform.
Proactively reached out to customers to be the single point of contact for platform issues, research questions, and client training.
Worked closely with internal teams to provide customer feedback on the platform. Tracked NPS scores to prevent churn.
UP
Tracked employee KPIs to ensure top service was being provided to customers. Helped organize and manage new employee orientation, onboarding, and training. Took over escalated customer complaints and provided immediate conflict resolution.
Oversaw Claims, Trust and Safety, and Resolutions teams through the night shift.
SSDatabase Assistant
S&K Sales
Oct 2018 - Aug 2020 (1 year 10 months)
Classified, and summarized numerical financial data to compile and kept records using spreadsheets, ledgers, and computers.
Set up Product detail in Product Master Files for Hawaii and Virginia.
Identified and resolved scanning problems under the wrong batch numbers and sent them to be clarified by the client.
Tech stack
Learn about the tools and technologies that Britney likes to use.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
55k-80k USD
Social media
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