Jessica Fierro
@jessicafierro
Bilingual customer service specialist with a passion for client engagement.
ZimbabweWhat I'm looking for
With ten years of experience in customer service and sales, I have honed my ability to build strong relationships with clients and drive brand loyalty. My role as a Connection Specialist at Houzz has allowed me to utilize multiple outreach methods to connect homeowners with professionals, ensuring their project needs are met effectively.
I thrive in fast-paced environments, as demonstrated in my previous position as a Shift Lead at D’Light, where I trained new team members and maintained high-quality service. My experience at Guardian Protection Services further solidified my skills in troubleshooting and providing empathetic customer support, ensuring that every interaction leaves a positive impression.
Experience
Work history, roles, and key accomplishments
Connection Specialist
Houzz
Jun 2018 - Present (7 years 2 months)
Contacted homeowners using multiple forms of outreach (chat, SMS, email, and phone) to verify project details after inquiries. Qualified leads by interviewing homeowners about project needs, scope, timeline, and seriousness. Facilitated real-time connections between homeowners and professionals over the phone.
Shift Lead
D'Light
May 2017 - Jun 2018 (1 year 1 month)
Maintained a fast-paced, welcoming environment for customers while ensuring product quality. Trained new team members to successfully fulfill daily tasks. Directed and assisted team members through their daily responsibilities.
Customer Service Rep
Guardian Protection Services
Oct 2014 - Sep 2016 (1 year 11 months)
Handled inbound calls regarding customer home security systems and troubleshooted issues with step-by-step directions. Scheduled service calls, processed payments, and recommended system upgrades. Maintained a friendly, professional, and empathetic tone with customers.
Education
Degrees, certifications, and relevant coursework
Phoenix college
Associates in Arts, Education
Availability
Location
ZimbabweAuthorized to work in
Job categories
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