Open to opportunities

Jessica Colson

@jessicacolson

Small business owner focused on revenue growth, client satisfaction, and reputation management in the DC–Baltimore area.

Poland

Message

What I'm looking for

I’m looking to grow customer-focused revenue with a reputation-first mindset—blending sales, client relations, and operational discipline. I want a role where I can improve profitability, raise satisfaction, and lead by training and service standards.

I’m a small business owner delivering “Revenue & Profit Growth” and consistently strong outcomes, including “Revenue Growth of 27% Per Year” and a “95% Client Satisfaction Rate.” I lead with “Reputation Management” and “Client Relations,” building trust through clear communication and service excellence.

Before owning my business, I sharpened my customer-facing and operational skills through roles like “Branch Sales & Service Associate,” “Children’s Department Lead,” and “Crew member” work—driving proactive sales conversations, appointment setting, and hands-on merchandising/inventory. I also bring a strong administrative foundation from “Executive Assistant” and “Registration Specialist” experience, including research, statistical reports, training, timesheets, and IT support.

Experience

Work history, roles, and key accomplishments

Current

Small Business Owner

Current

Fuzzy Critters Doggy Daycare

Sep 2016 - Present (9 years 9 months)

Drove revenue growth of 27% per year and maintained a 95% client satisfaction rate through day-to-day operations, client relations, and reputation management at Fuzzy Critters Doggy Daycare.

Revenue Growth Client Relations Reputation Management Customer Service Business Management

Branch Sales & Service Associate

PNC

Mar 2016 - Sep 2016 (6 months)

Drove proactive sales conversations using a defined process, including outbound calling, appointment setting, and lobby engagement to support service-to-sales outcomes.

Outbound Calling Appointment Setting Customer Service Sales Process

Children’s Department Lead

Barnes & Noble

May 2015 - Dec 2015 (7 months)

Managed children’s department operations including inventory, merchandising, and sales, while delivering customer service and running storytime for infants through age 5.

Inventory Management Merchandising Customer Service Membership Sales Employee Training Story Time Facilitation

Crew Member

Trader Joe's

May 2012 - Apr 2014 (1 year 11 months)

Provided customer service, operated the cash register, verified and unloaded deliveries, and built eye-catching merchandise displays while keeping shelves stocked.

Customer Service Cash Register Delivery Receiving Retail Merchandising Retail Operations

Registration Specialist

Burnett Specialists / Choice Staffing

Jan 2009 - Jan 2012 (3 years)

Managed temporary staff timesheets, trained staff on registration software and convention procedures, and handled guest registration and all forms of payment.

Timesheets Staff Training Payment Processing Guest Registrations

Executive Assistant

Alcorn Exploration

Jan 2008 - Feb 2009 (1 year 1 month)

Provided administrative support to the President and VP, conducting research, preparing statistical reports, and handling correspondence, visitor management, and meeting scheduling.

Executive Support Scheduling Reception & Visitors Record keeping IT Support