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Haley ElliottHE
Looking for a job

Haley Elliott

@haleyelliott

I lead retail and service operations, improving sales, team performance, inventory accuracy, and customer satisfaction.

United States
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What I'm looking for

I'm looking for a customer-focused operations or retail leadership role where I can train teams, improve daily execution, manage inventory and sales, and deliver strong customer experiences.

I've led retail and service operations at PetSmart, Bath & Body Works, Zales, Cricket Wireless, and other customer-facing businesses, balancing daily execution with strong client care.

At Bath & Body Works, I directed scheduling, cash reconciliation, inventory, merchandising, asset protection, and staff development. I also served twice as Interim Store Manager and helped move the store from the region's lowest-performing location into the top five for multiple consecutive months.

At PetSmart, I oversee Pets Hotel operations, coordinating individualized pet care, sanitation, team accountability, client communication, veterinary-emergency transportation, and boarding and daycare bookings. I've also supported understaffed locations to maintain service quality and operational efficiency.

My background includes store management, key-holder leadership, sales, administrative support, research, and customer service. I bring practical experience training teams, resolving complex concerns, managing inventory and cash operations, and building returning clientele.

Experience

Work history, roles, and key accomplishments

Zales - The Diamond Store logoZS

Key Holder/Sales Associate/Interim Assistant Store Manager

Zales - The Diamond Store

Oct 2021 - May 2024 (2 years 7 months)

Ensured store readiness and executed nightly closing procedures, managed daily bank deposits, and handled repair department communications. Assisted with inventory checks and supported the team through management transitions, increasing sales through client relationships.

CD

Store Manager

Cricket Wireless Authorized Dealer

Oct 2020 - Oct 2021 (1 year)

Promoted from associate to store manager by consistently exceeding performance expectations. Hired and trained new employees, managed inventory and supply orders, and planned promotional events to drive sales.

GS

Customer Service Representative

GC Services

Jul 2018 - Dec 2018 (5 months)

Provided customer service to multiple brands and branches as part of a specialist internal-network team. Resolved time-sensitive questions and concerns, troubleshooting issues digitally and over the phone.

KP

Administrative Secretary & Research Assistant

Kansas City Kansas Community College (Debate Program)

Aug 2015 - Apr 2017 (1 year 8 months)

Organized office operations and facilitated communication between multiple parties, improving workflow. Researched and evaluated publications, formatted evidence-based critiques, and maintained a professional office environment.

Ann Taylor/ ANN INC. logoAI

Cashier/Sales Associate

Ann Taylor/ ANN INC.

Jan 2016 - Nov 2016 (10 months)

Built clientele by providing personalized service to businesswomen seeking work-appropriate attire. Assisted multiple clients simultaneously and exceeded sales and sign-up goals.

Education

Degrees, certifications, and relevant coursework

Kansas City Kansas Community College logoKC

Kansas City Kansas Community College

Associate, General Studies

2012 - 2018

Pursued an Associate degree in General Studies, completing coursework over several years.

BS

Basehor-Linwood High School

High School Diploma, High School

2014 - 2015

Completed high school education.

Tech stack

Software and tools used professionally

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