
Haley Elliott
@haleyelliott
I lead retail and service operations, improving sales, team performance, inventory accuracy, and customer satisfaction.
What I'm looking for
I've led retail and service operations at PetSmart, Bath & Body Works, Zales, Cricket Wireless, and other customer-facing businesses, balancing daily execution with strong client care.
At Bath & Body Works, I directed scheduling, cash reconciliation, inventory, merchandising, asset protection, and staff development. I also served twice as Interim Store Manager and helped move the store from the region's lowest-performing location into the top five for multiple consecutive months.
At PetSmart, I oversee Pets Hotel operations, coordinating individualized pet care, sanitation, team accountability, client communication, veterinary-emergency transportation, and boarding and daycare bookings. I've also supported understaffed locations to maintain service quality and operational efficiency.
My background includes store management, key-holder leadership, sales, administrative support, research, and customer service. I bring practical experience training teams, resolving complex concerns, managing inventory and cash operations, and building returning clientele.
Experience
Work history, roles, and key accomplishments
Oversaw daily operations for pet care, ensuring scheduled feeding, medications, exercise, and enrichment while monitoring health and behavior. Maintained high standards of cleanliness and sanitation, delegated tasks, and provided excellent customer service during check-in and check-out.
Assistant Manager
Bath & Body Works
May 2024 - Jun 2025 (1 year 1 month)
Directed staff scheduling, managed cash reconciliation and inventory, and executed visual merchandising displays. Resolved customer concerns, led asset protection initiatives, and coached team members to achieve operational excellence.
Key Holder/Sales Associate/Interim Assistant Store Manager
Zales - The Diamond Store
Oct 2021 - May 2024 (2 years 7 months)
Ensured store readiness and executed nightly closing procedures, managed daily bank deposits, and handled repair department communications. Assisted with inventory checks and supported the team through management transitions, increasing sales through client relationships.
Store Manager
Cricket Wireless Authorized Dealer
Oct 2020 - Oct 2021 (1 year)
Promoted from associate to store manager by consistently exceeding performance expectations. Hired and trained new employees, managed inventory and supply orders, and planned promotional events to drive sales.
Operated as cashier and pump attendant, efficiently processing transactions and assisting customers. Maintained store cleanliness, managed inventory, and provided prompt customer service.
Served as key carrier and shift leader, overseeing store operations and security. Managed commercial accounts, coordinated inventory transfers, and trained cashiers and front counter staff.
Key Holder Manager
American Shaman
Jan 2019 - Dec 2019 (11 months)
Managed and entered inventory as shipments were received, placed special orders for customers, and set up the store for opening and closing.
Customer Service Representative
GC Services
Jul 2018 - Dec 2018 (5 months)
Provided customer service to multiple brands and branches as part of a specialist internal-network team. Resolved time-sensitive questions and concerns, troubleshooting issues digitally and over the phone.
Adapted quickly to a fast-paced environment, balancing kitchen, lobby, and register duties. Completed tasks efficiently to ensure prompt and accurate customer service.
Followed nightly procedures, including cleaning and straightening aisles and registers, and restocked items as needed. Assisted customers with checkout and addressed questions or concerns.
Assisted customers with office supplies and print center orders, delivering personalized service. Multitasked effectively during peak hours and answered and directed calls to appropriate departments.
Administrative Secretary & Research Assistant
Kansas City Kansas Community College (Debate Program)
Aug 2015 - Apr 2017 (1 year 8 months)
Organized office operations and facilitated communication between multiple parties, improving workflow. Researched and evaluated publications, formatted evidence-based critiques, and maintained a professional office environment.
Cashier/Sales Associate
Ann Taylor/ ANN INC.
Jan 2016 - Nov 2016 (10 months)
Built clientele by providing personalized service to businesswomen seeking work-appropriate attire. Assisted multiple clients simultaneously and exceeded sales and sign-up goals.
Education
Degrees, certifications, and relevant coursework
Kansas City Kansas Community College
Associate, General Studies
2012 - 2018
Pursued an Associate degree in General Studies, completing coursework over several years.
Basehor-Linwood High School
High School Diploma, High School
2014 - 2015
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Skills
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