Open to opportunities

Stephanie Brown

@stephaniebrown3

Message

Hard-driving business leader skilled in strategic planning and team development.

United States

Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and allows me to leverage my leadership skills to drive team success.

I am a dedicated business leader with a strong background in strategic business planning and team development. My experience spans various roles, including Early Childhood Team Lead at Westside Family Church, where I successfully led recruitment initiatives and managed a robust volunteer team. My ability to articulate vision and values has been instrumental in creating effective environments for both staff and families.

In my previous role as a Customer Experience Consultant at CarMax Auto Finance, I maintained high customer satisfaction through innovative strategies and personalized service. I excel at understanding customer needs and resolving concerns, which has consistently resulted in successful sales outcomes. My entrepreneurial spirit was showcased when I owned and operated Just One Call Away LLC, where I managed day-to-day operations and optimized team performance to enhance operational efficiency.

With a Bachelor of Science in Accounting and Business Management, I possess a solid foundation in financial management and operational oversight. I am passionate about fostering collaboration and motivating teams to achieve their best, and I am eager to bring my skills to a new opportunity where I can continue to grow and make a positive impact.

Experience

Work history, roles, and key accomplishments

Current

Early Childhood Team Lead

Current

Westside Family Church

May 2023 - Present (2 years 2 months)

Led the vision, mission, and values of the Kids Ministry, overseeing volunteer scheduling for various age groups. Collaborated with the ministry associate director and curriculum team to ensure effective delivery of curriculum and resources.

Volunteer Management Curriculum Development Recruitment Team Leadership Communication

Customer Experience Consultant- Virtual

CarMax Auto Finance

Aug 2021 - Present (3 years 11 months)

Maintained customer satisfaction by addressing needs and resolving concerns, offering advice and assistance to customers. Qualified buyers by matching requirements to vehicle models and discussing finance options.

Customer Service Sales Customer Relationship Management Financing Email Communication

Chat Customer Service Team Lead Virtual

Turbo Tax

Aug 2019 - Present (5 years 11 months)

Coached new team members on service techniques and provided scoring through a quality assurance program. Resolved customer service issues using company processes and policies, providing updates to customers.

Customer Service Team Leadership Quality Assurance Conflict Resolution Performance Monitoring

Retail Merchandiser

Acosta

Apr 2018 - Present (7 years 3 months)

Organized store merchandise racks and displays to promote visually appealing environments across multiple stores. Stocked merchandise, clearly labeling items, and arranging according to size or color to drive sales.

Merchandising Inventory Management Visual Merchandising Sales Vendor Relations

Office Accounting Administrator & HR Manager

Pivot International

May 2017 - Present (8 years 2 months)

Handled billing plans and physical contracts with vendors, preparing accurate cash flow reports. Managed all petty cash and processed invoices and expense reports for accuracy and compliance.

Accounting HR Management Financial Reporting Budgeting Vendor Management

Education

Degrees, certifications, and relevant coursework

Everest University

Bachelor of Science, Accounting and Business Management

Studied Accounting and Business Management, gaining a comprehensive understanding of financial principles and business operations. Developed skills in strategic business planning, statistical analysis, and project management.