Open to opportunities

Joseph Lighthart

@josephlighthart

Message

I help customers configure, troubleshoot, and improve Comply365 solutions across complex technical environments.

United States

Message

At Comply365, I help customers turn requirements into configured solutions, recommendations, and training that support successful implementations.

I previously spent seven years as a Senior Technical Support Engineer at Comply365, troubleshooting customer-reported defects, analyzing Windows and Android logs, and documenting issues to grow the knowledgebase.

I work closely with Development, Product, Infrastructure, and third-party vendors to prioritize critical tickets, plan releases, and resolve API, agent, and SAML issues.

My background also includes NetApp support, network administration, hardware repair, server maintenance, security monitoring, and end-user support. I bring hands-on technical troubleshooting and customer communication to every project.

Experience

Work history, roles, and key accomplishments

Current

Business Consultant

Current

Comply365

Oct 2025 - Present (1 year)

Gather and analyze requirements, research and present solutions to customers, and drive system setup and configuration for Comply365 implementations. Communicate with stakeholders, participate in commercial and product management activities, and travel to customer sites as needed.

Requirements Analysis Solution Design Customer Presentations System Configuration Training Stakeholder Communication Project Scoping Product Management

Sr. Technical Support Engineer

Comply365

Sep 2018 - Oct 2025 (7 years 1 month)

Track, troubleshoot, and resolve customer-reported bugs, create and manage support cases, and educate end users on product documentation. Collaborate with development and product teams to prioritize defects, plan releases, and improve dashboards for visibility.

Technical Support Troubleshooting Log Analysis Windows Android Case Management Customer Education Documentation Cross Functional Collaboration Release planning Dashboard Creation APIs SAML

Technical Support Engineer (level 1)

Convergys (NetApp)

Oct 2017 - May 2018 (7 months)

Troubleshoot issues with vCenter, VSC, SnapShots, and SnapMirror, create and manage support cases, and educate end users on NetApp documentation. Analyze logs and assist with system configuration to best practices.

Technical Support Troubleshooting VCenter VSC Snapshots SnapMirror Log Analysis Customer Education Documentation

IT Support Technician

Servicom LLC

Dec 2016 - Oct 2017 (10 months)

Provided network troubleshooting, PC repair, systems backup and monitoring, server maintenance, and patch management. Performed security administration, performance monitoring, and end user support.

Network Troubleshooting PC Repair System Backups Server Maintenance Patch Management Network Configuration Performance Monitoring Security Administration end user support

Warehouse worker

Sems and Specials

Nov 2010 - Jul 2016 (5 years 8 months)

Performed computer, network, and printer diagnosis and troubleshooting, inventory control, and database input/reporting. Handled packaging, shipment management, and forklift driving while multitasking and working in teams.

Computer troubleshooting Network Troubleshooting Printer Troubleshooting Inventory Control Database Management Forklift operation Packaging Shipping Management Teamwork Multitasking

Customer Service Rep

The Connection

Oct 2014 - Jul 2015 (9 months)

Provided help desk phone support, guided users through application processes, and escalated issues to appropriate departments. Documented user issues and resolutions while consistently meeting monthly targets for talk time and resolutions.

Help Desk Support Phone Support Troubleshooting Documentation Escalation Management Customer Service