SIMON BUCKLEY
@simonbuckley
Methodical Technical Support Engineer with expertise in client relationships.
United StatesWhat I'm looking for
I am a methodical and driven Technical Support Engineer with a strong focus on managing client relationships and delivering technical solutions that drive business success. With a proven track record in understanding customer needs, I excel in advanced troubleshooting, escalation engineering, and training other Technical Support Engineers (TSEs).
During my tenure at Dell EMC, I led the Escalation team for the Data Protection Team, specializing in NDMP, replication, and migration. I was responsible for leading a specialized support team for PowerScale (Isilon) enterprise NAS, where I authored and maintained the NDMP Performance Tuning guide and frequently led cross-product investigations. My role also involved liaising between Support and Engineering for bug fixes and patches, ensuring seamless communication and resolution of issues.
My experience at NetApp further solidified my expertise in Data Protection, where I provided specialized support on Backup, Migration, and compliance. I have a rich background in various technical roles, including founding and directing operations at BNH Services and serving as a Principal Consultant at Computer Associates. I am passionate about mentoring and training, having authored new hire training materials and best practice guides for my teams.
Experience
Work history, roles, and key accomplishments
Subject Matter Expert
Dell EMC
Oct 2015 - Oct 2024 (9 years)
Led the Escalation team for the Data Protection Team, specializing in NDMP, replication, and migration issues. Managed a specialized support team for PowerScale enterprise NAS, authored performance tuning guides, and trained new TSEs. Collaborated with engineering for bug fixes and provided pre-sales support.
Data Protection Support Engineer
NetApp
Feb 2011 - Apr 2015 (4 years 2 months)
Provided specialized support in Backup, Migration, and compliance within the Data Protection team. Responsible for NDMP backup/restore and SnapMirror replication, with a focus on C-Mode resources and SnapLock compliance software.
Systems Engineer
Netscape Communications Corp
Worked as a Systems Engineer, focusing on technical support and solutions for internet and intranet systems.
Founder/Director of Operations
BNH Services
Founded and directed operations for BNH Services, focusing on providing technical solutions and support in the IT sector.
Principal Consultant
Computer Associates, Inc
Served as a Principal Consultant specializing in storage solutions, providing expert advice and support to clients in the IT industry.
Technical Architect
EMC Inc.
Worked as a Technical Architect focusing on e-commerce and systems engineering, delivering technical solutions and support for various projects.
Senior Systems Engineer
Storage Technologies Inc.
Led SAN operations as a Senior Systems Engineer, providing technical support and solutions for storage technologies.
Branch Manager/Support Officer
MOCOM Systems, Pty.
Managed branch operations and provided support services, ensuring customer satisfaction and technical solutions.
Systems Engineer
Tech Data Corp
Provided systems engineering support focusing on high-speed networking and internet solutions.
Education
Degrees, certifications, and relevant coursework
TMThe College of William and Mary
Bachelor of Arts, Economics
Availability
Location
United StatesAuthorized to work in
Job categories
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