Trevor Novotnak

I am an experienced technical support professional with a proven track record of providing high-level assistance to executives, VIPs, and clients. My expertise lies in troubleshooting complex hardware and software issues across diverse platforms, including Windows, macOS, and mobile devices. I thrive in high-pressure environments, delivering exceptional service and fostering strong relationships with clients and cross-functional teams.

Throughout my career, I have worked with leading companies like Predictive Index and Apple Inc., where I provided advanced technical support and collaborated with various teams to resolve intricate technical challenges. My experience includes leveraging tools such as Jira, Salesforce, and Slack to document and address escalations efficiently. I am passionate about technology and client satisfaction, always striving to exceed expectations.

In addition to my technical skills, I have over eight years of experience in leadership roles, managing and mentoring large teams. I am dedicated to cultivating strong professional relationships and ensuring exceptional operational performance. My passion for technology extends to personal projects, including networking, Linux, and 3D printing, which further enhance my problem-solving abilities.