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Jacob Nichols

@jacobnichols

Message

Senior systems engineer specializing in Windows/macOS endpoint automation at scale and AI-assisted incident response.

United States

Message

What I'm looking for

I want to keep leading automation-first endpoint operations—RMM/MDM integrations, incident response, and self-healing workflows—while mentoring teams. I’m excited to use PowerShell/Python and AI-assisted validation to deliver practical, scalable outcomes.

I’m a self-starting senior systems engineer with 15+ years of experience managing and automating Windows and macOS endpoint environments at scale. I’ve served as an escalation point and technical mentor for support teams, helping strengthen incident response with automation, clear processes, and AI-assisted validation.

At Techvera (formerly Electric AI), I led a large-scale RMM migration from Kaseya VSA to NinjaOne across 15,000+ endpoints. I also created NinjaOne and Jira automation using REST API data to attach formatted reports to Jira tickets, improving triage speed without manual data collection.

Before that, I automated major portions of Windows and macOS endpoint and server management using PowerShell and Python, integrating RMM and MDM platforms into cohesive operational workflows via REST APIs and Infrastructure-as-Code practices. I’m deeply experienced with multi-platform endpoint management (Jamf Pro and Microsoft Intune), application deployment (Installomator and WinGet), and building internal tools—like a Python automation that took a prototype to production in 2022 and reduced friction for engineering and support.

Experience

Work history, roles, and key accomplishments

Current

Senior Windows System Engineer

Current

Techvera

Apr 2025 - Present (1 year 3 months)

Serves as an escalation point for complex NinjaOne and endpoint issues and leads incidents during high-priority outages. Led a large-scale RMM migration from Kaseya VSA to NinjaOne across 15,000+ endpoints and built NinjaOne/Jira REST API automation for faster triage.

NinjaOne Kaseya VSA REST APIs Jira Automation Incident Response Endpoint management Policy Parity OpenCode

Windows System Engineer → Senior

Electric AI

Aug 2020 - Apr 2025 (4 years 8 months)

Automated Windows and macOS endpoint and server management using PowerShell and Python, and integrated RMM and MDM platforms into scalable operational workflows using REST APIs and Infrastructure-as-Code practices. Implemented application deployment with Installomator (macOS) and WinGet (Windows), developed Active Directory automation for the service desk, and built a Python-based internal automat

PowerShell Python REST APIs Infrastructure as Code RMM Tools MDM Installomator Winget Active Directory Automation Intune Open Source Contributions

Provisioning Specialist → Senior

Electric AI

Jun 2018 - Aug 2020 (2 years 2 months)

Managed the full device lifecycle from procurement through provisioning and deployment for several hundred endpoints per month. Took ownership of Kaseya VSA administration, built custom scripts/workflows to expand usage for the service desk, earned Certified Kaseya VSA Admin status, and trained staff to drive broader adoption.

Kaseya VSA RMM Administration Scripting Device Lifecycle Management Training

IT Consultant & Support Technician

Various Clients

Aug 2007 - Jun 2018 (10 years 10 months)

Provided subject-matter support for hardware issues across macOS and Windows and improved customer support operations through documentation and process improvements. Developed automated imaging and deployment processes that reduced provisioning time by 90%, and implemented Casper Suite (now Jamf Pro) for MDM along with Apple Server infrastructure.

MacOS Windows Casper Jamf Apple Server IT Support Documentation Mentoring