Jessica Calvin

Founded and scaled a global recruitment and staff augmentation platform, defining long-term strategy, expanding into North America and Europe, and building a talent network that reduced client costs and enabled scalable hiring.

Owned specialized technical recruitment projects end-to-end, building pipelines for niche roles, conducting market research and salary benchmarking, and ensuring timely hires while maintaining candidate experience and D&I standards.

Co-founded and operationalized a BPO/tech services business, designing the business model, implementing SOPs, building cross-functional teams, and deploying dashboards to drive productivity and scalable client delivery.

Managed complex SaaS support queues, diagnosed and documented root causes, submitted feature requests via Jira, and improved customer adoption and SLA compliance through proactive technical advocacy.

Led end-to-end technical and operational projects, developed training programs, assigned tasks and milestones, and managed client relationships while ensuring production tech stability and SLA adherence.

Resolved high-volume customer inquiries, trained and mentored new hires, managed API integrations and product demos, and improved team performance through documentation and coaching.

Provided multi-channel support for SaaS and hardware, handled RMAs, conducted product demos, maintained CRM case tracking, and contributed to knowledge base and upsell initiatives to improve customer outcomes.

Managed full customer lifecycle including onboarding, data migration, payer credentialing, upselling, and churn reduction while training chat operators and developing knowledge base materials to boost team performance.

Completed an intermediate postgraduate college program with a focus on pre-engineering coursework.

Completed Matriculation with emphasis in Pre-Engineering subjects under the Board of Secondary Education, Karachi.

Completed multiple professional certificates including Salesforce Development, Introduction to Artificial Intelligence, and MySQL.

Completed a Certificate in Agile Foundation through LinkedIn Learning.