Krishna Shridhar
@krishnashridhar
I am a Customer Success Manager driving onboarding, migrations, and operational efficiency in SaaS.
CanadaWhat I'm looking for
I am a Customer Success professional with 4+ years leading onboarding, data migration, and support teams in fast-paced startup environments.
I led Data Migration, Operations, and Support teams and optimized workflows to migrate 60,000+ customers. I reduced release time by over 50%, improved migration speed by at least 30%, and increased CSAT by 50% to a global average of 4.0.
I developed and maintained strategic partnerships with platforms like Lightspeed and Shopify, contributing integrations and migration offerings that drove over 25% of total revenue. I also represented the company at industry events such as FSTEC to expand visibility and generate high-value leads.
I partner with Product and Engineering to shape roadmaps and expand no-code solutions like ServiceX, using HubSpot, ClickUp, Jira, and Mixpanel to automate processes and measure impact. I am motivated by solving operational challenges and driving cross-functional outcomes.
Experience
Work history, roles, and key accomplishments
Business Systems Specialist
LINK
May 2021 - Present (5 years 1 month)
Led Data Migration, Operations, and Support teams, overseeing sprint management and process automation to successfully migrate 60,000+ customers. Reduced release time by over 50%, improved migration speed by 30%+, and raised CSAT by 50% to a 4.0 average while driving integrations that contributed 25%+ of revenue.
Sales & Marketing Intern
LiveRoom
Oct 2020 - May 2021 (7 months)
Planned and executed multi-channel marketing campaigns with the CMO, doubling platform growth and coordinating content across teams. Led artist discovery and onboarding, increasing performers by 50% month-over-month and improving platform engagement.
Sound Design Intern
One Thousand Birds
Jun 2019 - Aug 2019 (2 months)
Produced sound design and audio assets for projects, collaborating with creative teams to meet deadlines and maintain quality standards.
Education
Degrees, certifications, and relevant coursework
New York University
Bachelor of Music, Music Technology
Completed a Bachelor of Music in Music Technology at New York University, graduating in 2020.
Dukhan English School
High School Diploma (A Level), Secondary Education
Completed A Level secondary education at Dukhan English School in Qatar, graduating in 2016.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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