Open to opportunities

Jess Danielson

@jessdanielson

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Experienced project estimator with a strong background in customer service.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

With over a decade of experience in project estimation and customer service, I have honed my skills in providing accurate information and resolving customer inquiries efficiently. My tenure at CC's Painting LLC has allowed me to develop a keen eye for detail and a commitment to quality, ensuring that every project meets the highest standards.

Prior to my role at CC's Painting, I gained valuable experience as a Coupier at Genting Casinos UK, where I learned the importance of maintaining composure under pressure and delivering exceptional service. My background in customer service spans over six years, where I consistently prioritized customer satisfaction and collaborated with various departments to enhance the overall experience.

Experience

Work history, roles, and key accomplishments

Current

Painter

Current

CCs Painting LLC

Mar 2015 - Present (10 years 4 months)

Applied various painting techniques to surfaces, ensuring high-quality finishes and adherence to project specifications. Prepared surfaces by cleaning, sanding, and priming, and mixed and matched paint colors to achieve desired hues.

Surface Preparation Color Matching Quality Control Equipment Maintenance

Current

Project Estimator

Current

CC's Painting LLC

Mar 2015 - Present (10 years 4 months)

Prepared detailed project estimates for painting jobs, considering labor, materials, and equipment costs. Communicated with clients to understand their needs and provided accurate quotes to secure contracts.

Client Communication Contract Negotiation

Coupier

Genting Casinos UK

Aug 2013 - Oct 2015 (2 years 2 months)

Managed various casino games, ensuring fair play and adherence to gaming regulations. Provided excellent customer service to patrons, handling transactions and resolving minor disputes.

Gaming Operations Customer Service Conflict Resolution Regulatory Compliance

Customer Service

Jessacko

Sep 2008 - Sep 2014 (6 years)

Responded promptly to customer inquiries via various channels, providing accurate information and resolving complaints efficiently. Maintained detailed records of customer interactions and collaborated with other departments to ensure satisfaction.

Customer Service Communication Problem Solving Data Entry Product Knowledge

Housekeeper

Quality Inn and Suites

Jul 2009 - Sep 2013 (4 years 2 months)

Maintained cleanliness and orderliness of guest rooms and common areas, adhering to hotel standards. Replenished supplies and reported any maintenance issues to ensure guest comfort and satisfaction.

Housekeeping Inventory Management Attention To Detail

Data Entry Clerk

Royal Mail

Jun 2008 - Apr 2014 (5 years 10 months)

Performed accurate and efficient data entry tasks, ensuring the integrity and organization of information. Maintained confidentiality and adhered to strict data handling protocols.

Data Entry Confidentiality Microsoft Excel Data Management