Micah Rowjee

As a VIP Manager, I drive business growth by engaging with both warm and cold players, maintaining long-term relationships, and ensuring compliance with gaming regulations. I coordinate exclusive events for VIP clients and monitor their activity to provide tailored solutions.

Managed stock control processes, including production reporting and quality control. Responsible for raising purchase orders and assisting with inventory management and stock takes.

Focused on acquiring new players and maintaining relationships with existing ones. Managed a team, budget, and logistics for events while ensuring superior customer service.

Engaged with players to understand their needs and preferences, while acquiring new players and maintaining positive relationships. Managed event invitations and ensured compliance with service standards.

Provided personalized service to VIP guests in private gaming areas, managing their needs and preferences while ensuring compliance with operational standards.

Oversaw production processes, managed material stock control, and ensured quality standards were met while supervising junior staff and coordinating with other departments.

Acquired new guests and hosted VIP events, ensuring a high level of customer service and maintaining detailed client profiles to enhance guest experiences.

Responsible for signing up members for loyalty programs and managing guest relations, including handling disputes and facilitating hotel bookings.

Managed sales operations, including staff scheduling and stock control, while addressing customer queries and generating reports for head office.

Provided entertainment services at various events, managing sound and lighting equipment while engaging with audiences through music.

Managed all aspects of the family-owned nightclub, including staff management, customer service, and event hosting.

Assisted with sales and customer service during school holidays, managing stock control and handling transactions.

Completed secondary education and obtained a Matric diploma, which is essential for further studies and career opportunities.