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Virusha Subramoney

@virushasubramoney

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Casino Supervisor at Carnival Cruise Line who coordinated shifts, coached staff, and resolved guest concerns.

South Africa

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What I'm looking for

I'm looking for remote customer support, client services, administration, or operations roles where I can contribute my experience in customer service, staff support, and daily operations.

At Carnival Cruise Line, I supervised casino dealers and supported consistent gaming security and operational procedures. I coordinated staff rotations and shift schedules, and worked with croupiers, management, and patrons to support a positive customer experience.

I handled customer queries and disputes, escalating matters when appropriate, and approved cash, chip, and payout transactions accurately. I also trained, coached, and supported new and existing employees.

Earlier, I served as a Casino Croupier at Carnival Cruise Line and Suncoast Casino, delivering customer-focused service and handling gaming equipment and financial transactions. My experience also includes customer service and sales support at Educor, alongside developing knowledge of Python, HTML, and CSS.

Experience

Work history, roles, and key accomplishments

Casino Supervisor

Carnival Cruise Line

Nov 2021 - May 2026 (4 years 6 months)

Supervised casino dealers and supported the consistent application of gaming security and operational procedures. Coordinated staff rotations and shift schedules to support efficient daily operations.

Team Leadership Staff Supervision Shift Coordination Customer Service Conflict Resolution Cash Handling

Game Security

Training Coaching

Customer Service Agent / Sales Team Leader

Educor

Jan 2021 - Aug 2021 (7 months)

Responded to customer enquiries and provided information about products and services. Resolved customer concerns and supported a positive customer experience.

Customer Service Sales Support Customer Needs Analysis Problem Solving Communication Skills

Casino Croupier

Carnival Cruise Line

Aug 2016 - Mar 2020 (3 years 7 months)

Delivered friendly, efficient service and helped create a welcoming environment for international guests. Handled chips, cards, cash and gaming equipment accurately while maintaining game pace.

Customer Service Cash Handling

Gaming Operations

Financial Reconciliations Communication Skills

Casino Croupier

Suncoast Casino

Sep 2011 - Jun 2016 (4 years 9 months)

Provided customer-focused service in a busy casino environment. Listened to customer concerns, resolved issues promptly and escalated complex matters to a supervisor.

Customer Service Conflict Resolution Operations

Attention To Detail